| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Jan 05, 2026 |
Job Description
Job Summary:
MCFBedard Group Inc. is looking for a Customer Service - Assistant to manage client inquiries, coordinate responses, and support our team in a dynamic Group Benefits Brokerage environment.
Responsibilities:
Address: 495 Richmond Street, Suite 450, London, ON N6A 5A9
Website: www.mcfbedard.com
Hour Per Week: 35 Hours Per Week
Monday to Friday - 9:00 am to 5:00 pm
Starting Salary: $18.13 to $19.23 per hour
Start Date: February 1, 2026
Date Posted: January 5, 2026
Resume Deadline: Applications will be reviewed on an ongoing basis, with a decision expected by February 1, 2026.
If you’re an organized and motivated individual ready to begin your career in a professional office setting, MCFBedard Group Inc. offers an opportunity to learn, develop, and grow through structured, on-the-job training while supporting our team.
To Apply: If this appears to be a career position that interests you, please forward your Cover Letter & Resume to Email: careers@mcfbedard.com and state “Customer Service Assistant” in the subject line.
About Us: MCFBedard Group Inc. has been in business since 1996 (30 years), specializing in Employee Benefits & Group Retirement/Pension Insurance and Consulting. We work with Clients that are Locally Owned to Worldwide, Privately held or Publicly Traded, and have between 3 to 3,000 Employees. MCFBedard represents and works with every Major Employee Benefits, Group Retirement/Pension and Life Insurance Company in Canada.
MCFBedard Group Inc. is looking for a Customer Service - Assistant to manage client inquiries, coordinate responses, and support our team in a dynamic Group Benefits Brokerage environment.
Responsibilities:
- Perform a variety of administrative tasks, including handling incoming calls and emails, reviewing correspondence, preparing outgoing communications and courier packages, and assisting with ad-hoc projects.
- Act as the primary point of contact for a high volume of client and employee inquiries, triaging requests and ensuring timely follow-up.
- Maintain and update client records, reports, and internal tracking systems with accuracy and attention to detail.
- Support and strengthen existing business relationships through responsive, professional service.
- Coordinate actions between internal team members, corporate clients, and insurance carriers/suppliers to deliver efficient and accurate outcomes.
- Provide backup support to other team members and departments as needed.
- Develop knowledge of Group Benefits products, processes, and systems through structured on-the-job training.
- College Diploma, University Degree, or equivalent work experience.
- Strong math skills; able to perform basic calculations and percentages.
- Excellent written and verbal communication; able to draft clear, professional correspondence.
- Past experience in retail, customer service, or public-facing roles is an asset.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher, Teams); quick to learn new software.
- Handles confidential information with integrity and discretion.
- Strong organizational skills with attention to detail and ability to meet deadlines.
- Self-motivated, results-oriented, and able to work independently while collaborating with management.
- Willingness to take on new tasks and learn as needed.
- Ability to accept direction from multiple levels of management
Address: 495 Richmond Street, Suite 450, London, ON N6A 5A9
Website: www.mcfbedard.com
Hour Per Week: 35 Hours Per Week
Monday to Friday - 9:00 am to 5:00 pm
Starting Salary: $18.13 to $19.23 per hour
Start Date: February 1, 2026
Date Posted: January 5, 2026
Resume Deadline: Applications will be reviewed on an ongoing basis, with a decision expected by February 1, 2026.
If you’re an organized and motivated individual ready to begin your career in a professional office setting, MCFBedard Group Inc. offers an opportunity to learn, develop, and grow through structured, on-the-job training while supporting our team.
To Apply: If this appears to be a career position that interests you, please forward your Cover Letter & Resume to Email: careers@mcfbedard.com and state “Customer Service Assistant” in the subject line.
About Us: MCFBedard Group Inc. has been in business since 1996 (30 years), specializing in Employee Benefits & Group Retirement/Pension Insurance and Consulting. We work with Clients that are Locally Owned to Worldwide, Privately held or Publicly Traded, and have between 3 to 3,000 Employees. MCFBedard represents and works with every Major Employee Benefits, Group Retirement/Pension and Life Insurance Company in Canada.
