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Knighthunter.com Job Email Alert

Your friend MY-NAME-HERE (MY-EMAIL-HERE) identified a career opportunity with MCFBedard Group Inc. that you may be interested in. Click on the link below to view their current job listings.

Customer Service - Assistant

Job Summary:
MCFBedard Group Inc. is looking for a Customer Service - Assistant to manage client inquiries, coordinate responses, and support our team in a dynamic Group Benefits Brokerage environment.

Responsibilities:

• Perform a variety of administrative tasks, including handling incoming calls and emails, reviewing correspondence, preparing outgoing communications and courier packages, and assisting with ad-hoc projects.
• Act as the primary point of contact for a high volume of client and employee inquiries, triaging requests and ensuring timely follow-up.
• Maintain and update client records, reports, and internal tracking systems with accuracy and attention to detail.
• Support and strengthen existing business relationships through responsive, professional service.
• Coordinate actions between internal team members, corporate clients, and insurance carriers/suppliers to deliver efficient and accurate outcomes.
• Provide backup support to other team members and departments as needed.
• Develop knowledge of Group Benefits products, processes, and systems through structured on-the-job training.

• College Diploma, University Degree, or equivalent work experience.
• Strong math skills; able to perform basic calculations and percentages.
• Excellent written and verbal communication; able to draft clear, professional correspondence.
• Past experience in retail, customer service, or public-facing roles is an asset.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher, Teams); quick to learn new software.
• Handles confidential information with integrity and discretion.
• Strong organizational skills with attention to detail and ability to meet deadlines.
• Self-motivated, results-oriented, and able to work independently while collaborating with management.
• Willingness to take on new tasks and learn as needed.
• Ability to accept direction from multiple levels of management

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