Position Type:	Full-time
Location:	London, ON
Date Posted:	Jan 05, 2026

Job Description

Job Summary:
MCFBedard Group Inc. is looking for a Customer Service - Assistant to manage client inquiries, coordinate responses, and support our team in a dynamic Group Benefits Brokerage environment.

Responsibilities:

Perform a variety of administrative tasks, including handling incoming calls and emails, reviewing correspondence, preparing outgoing communications and courier packages, and assisting with ad-hoc projects.
Act as the primary point of contact for a high volume of client and employee inquiries, triaging requests and ensuring timely follow-up.
Maintain and update client records, reports, and internal tracking systems with accuracy and attention to detail.
Support and strengthen existing business relationships through responsive, professional service.
Coordinate actions between internal team members, corporate clients, and insurance carriers/suppliers to deliver efficient and accurate outcomes.
Provide backup support to other team members and departments as needed.
Develop knowledge of Group Benefits products, processes, and systems through structured on-the-job training.

Qualifications:

College Diploma, University Degree, or equivalent work experience.
Strong math skills; able to perform basic calculations and percentages.
Excellent written and verbal communication; able to draft clear, professional correspondence.
Past experience in retail, customer service, or public-facing roles is an asset.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher, Teams); quick to learn new software.
Handles confidential information with integrity and discretion.
Strong organizational skills with attention to detail and ability to meet deadlines.
Self-motivated, results-oriented, and able to work independently while collaborating with management.
Willingness to take on new tasks and learn as needed.
Ability to accept direction from multiple levels of management

Company: MCFBedard Group Inc.
Address: 495 Richmond Street, Suite 450, London, ON N6A 5A9
Website: www.mcfbedard.com
Hour Per Week:  35 Hours Per Week
                                   Monday to Friday - 9:00 am to 5:00 pm
Starting Salary:   $18.13 to $19.23 per hour
Start Date:   February 1, 2026
Date Posted: January 5, 2026
Resume Deadline:   Applications will be reviewed on an ongoing basis, with a decision expected by February 1, 2026.

If you’re an organized and motivated individual ready to begin your career in a professional office setting, MCFBedard Group Inc. offers an opportunity to learn, develop, and grow through structured, on-the-job training while supporting our team.

To Apply: If this appears to be a career position that interests you, please forward your Cover Letter & Resume to Email: careers@mcfbedard.com and state “Customer Service Assistant” in the subject line.

About Us: MCFBedard Group Inc. has been in business since 1996 (30 years), specializing in Employee Benefits & Group Retirement/Pension Insurance and Consulting. We work with Clients that are Locally Owned to Worldwide, Privately held or Publicly Traded, and have between 3 to 3,000 Employees. MCFBedard represents and works with every Major Employee Benefits, Group Retirement/Pension and Life Insurance Company in Canada.