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Customer Service Representative - Fees, Financial Aid and Student Awards Services

by Fanshawe College

Reference #: Fad 40138
Position Type: Full-time
Location: London, ON
Date Posted: Jul 16, 2021
Fanshawe College

Job Description

Customer Service Representative - Fees, Financial Aid and Student Awards Services (FAD 40138)
Fees, Financial Aid and Student Awards Services

Location: London
Employment Group: Support
Hours:  35 hours per week.  Monday to Friday 8:30 a.m. to 4:30 p.m.  
Pay Details:  $27.65 per hour
Closing Date:  Open Until Filled

Note:  This role will work remotely until regular operations are resumed.

Note:  This is a full-time position (35 hours per week).

Duties:   In a team environment and reporting to the Associate Registrar of Fees, Financial Aid and Student Award Services, the incumbent is responsible for the allocation of Federal/Provincial student loans and grants and in delivering advice as to other financial assistance to full-time and part-time students. The incumbent is responsible for full-time and part-time Ontario Student Assistance Program, Ontario Special Bursary Plan, Bursaries for Students with Disability and Child Care Bursary applications, reviews and appeals as well as maintaining Ministry of Training, Colleges and University Web system which includes OSAP applications, error corrections and continuous upgrading of student files. The incumbent provides excellent customer service at the front counter, through emails, written correspondence or by phone to students, parents, potential students, counsellors, outside agencies and faculty. The incumbent participates in the managing of workflow of Fees and Financial Aid Services at area campuses. The incumbent addresses concerns about applications pertaining to OSAP, bursaries and work study according to departmental and ministry guidelines and procedures. Assesses and applies appropriate reviews to student files. Identifies maximum opportunities for student funding, and corresponds with students to obtain additional documentation to complete the files while adhering to the legalities of the Freedom of Information and Privacy Act.

  • Post-secondary 2-year diploma in Office Administration or Business
  • Minimum 3 years of related work experience in a customer service financial environment and a defined time-response environment
  • An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the education requirements
  • Strong data entry/word processing and communication skills
  • Must also have experience in reviewing and applying guidelines to process financial documentation

While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

How to Apply:
For more information and how to apply, please visit the Fanshawe College website at:

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

Fanshawe College is an equal opportunity employer.  We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Recruitment Coordinator leading the recruitment will work with the applicant to meet the job applicant's accommodation needs.