Job Overview

We are seeking a highly organized French/English bilingual customer service representative. The ideal candidate will possess strong leadership skills, excellent communication abilities, and proficiency in various administrative functions. This role requires a proactive individual capable of managing multiple responsibilities while fostering a positive work environment. Fluency in both English and French is mandatory to effectively serve our diverse client base.

Duties

• Handle incoming calls from furniture retailers and their customers.
• Assign professional cleaners and repair technicians to provide service in customer's homes.
• Customer follow up is extremely important which requires high organization skills.
• Handle administrative tasks such as scheduling appointments, organizing meetings, and preparing reports.
• Ensure compliance with company policies and procedures while fostering a positive approach in a small team environment.
• Support office supply management and coordinate maintenance or vendor services as needed.

Skills

• 5+ years in a customer facing role over the phone.
• French/English bilingualism is mandatory.
• College diploma is preferred.
• Strong communication skills in English and French, with the ability to convey information clearly to customers and colleagues.
• Customer service skills with a focus on empathy, problem-solving, and maintaining a professional demeanor in person, on the phone, and online.
• Proficiency with office software (e.g., word processing, spreadsheets, email, and calendar tools, specifically Outlook).
• Strong organizational and time-management skills, with attention to detail and the ability to handle multiple tasks simultaneously.
• Ability to work on-site in the London, Ontario, Canada and collaborate effectively with a small team.

This position offers an engaging opportunity for a dynamic professional to become part of a small and talented team.

Benefits:

• Hourly wage of $27-30/hr.
• Casual dress
• On-site parking
• Paid time off
• Work Location: In person / Monday to Friday 9-5