Job Overview
We are seeking a highly organized French/English bilingual customer service representative. The ideal candidate will possess strong leadership skills, excellent communication abilities, and proficiency in various administrative functions. This role requires a proactive individual capable of managing multiple responsibilities while fostering a positive work environment. Fluency in both English and French is mandatory to effectively serve our diverse client base.
Duties
- Handle incoming calls from furniture retailers and their customers.
- Assign professional cleaners and repair technicians to provide service in customer's homes.
- Customer follow up is extremely important which requires high organization skills.
- Handle administrative tasks such as scheduling appointments, organizing meetings, and preparing reports.
- Ensure compliance with company policies and procedures while fostering a positive approach in a small team environment.
- Support office supply management and coordinate maintenance or vendor services as needed.
Skills
- 5+ years in a customer facing role over the phone.
- French/English bilingualism is mandatory.
- College diploma is preferred.
- Strong communication skills in English and French, with the ability to convey information clearly to customers and colleagues.
- Customer service skills with a focus on empathy, problem-solving, and maintaining a professional demeanor in person, on the phone, and online.
- Proficiency with office software (e.g., word processing, spreadsheets, email, and calendar tools, specifically Outlook).
- Strong organizational and time-management skills, with attention to detail and the ability to handle multiple tasks simultaneously.
- Ability to work on-site in the London, Ontario, Canada and collaborate effectively with a small team.
This position offers an engaging opportunity for a dynamic professional to become part of a small and talented team.
Benefits:
- Hourly wage of $27-30/hr.
- Casual dress
- On-site parking
- Paid time off
- Work Location: In person / Monday to Friday 9-5