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Your friend MY-NAME-HERE (MY-EMAIL-HERE) identified a career opportunity with RewardsLP that you may be interested in. Click on the link below to view their current job listings.

Bilingual Customer Service Representative

Job Overview

We are seeking a highly organized French/English bilingual customer service representative. The ideal candidate will possess strong leadership skills, excellent communication abilities, and proficiency in various administrative functions. This role requires a proactive individual capable of managing multiple responsibilities while fostering a positive work environment. Fluency in both English and French is mandatory to effectively serve our diverse client base.

Duties

  • Handle incoming calls from furniture retailers and their customers.
  • Assign professional cleaners and repair technicians to provide service in customer's homes.
  • Customer follow up is extremely important which requires high organization skills.
  • Handle administrative tasks such as scheduling appointments, organizing meetings, and preparing reports.
  • Ensure compliance with company policies and procedures while fostering a positive approach in a small team environment.
  • Support office supply management and coordinate maintenance or vendor services as needed.

Skills

  • 5+ years in a customer facing role over the phone.
  • French/English bilingualism is mandatory.
  • College diploma is preferred.
  • Strong communication skills in English and French, with the ability to convey information clearly to customers and colleagues.
  • Customer service skills with a focus on empathy, problem-solving, and maintaining a professional demeanor in person, on the phone, and online.
  • Proficiency with office software (e.g., word processing, spreadsheets, email, and calendar tools, specifically Outlook).
  • Strong organizational and time-management skills, with attention to detail and the ability to handle multiple tasks simultaneously.
  • Ability to work on-site in the London, Ontario, Canada and collaborate effectively with a small team.

This position offers an engaging opportunity for a dynamic professional to become part of a small and talented team.


Benefits:

  • Hourly wage of $27-30/hr.
  • Casual dress
  • On-site parking
  • Paid time off
  • Work Location: In person / Monday to Friday 9-5

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