REPORTS TO:
The Library Settlement Worker will receive day to day supervision/consultation by LUSO’s Executive Director in the form of formal supervision meetings as well as informal support as requested by the worker.
 
WORK TIMELINES:
The Library Settlement Worker, employed by LUSO Community Services will be situated at the Beacock Branch of the London Public Library and will provide support to individuals who are new to Canada.  This is a contract position until March 31, 2017 at 32 hours per week commencing September 6, 2016. Evenings and Saturdays are required. 
 
KEY DUTIES:
Provide newcomers, refugees and immigrants to Canada with support to improve their opportunities to become independent by enabling access to library and community information, services and resources.  Duties are subject to changes based on community needs. 
Primary distribution of tasks is as follows:
 
Individual Service to Clients:

• Meet with clients to assess their settlement needs and set individual priorities
• Assist clients to orient to library services
• Facilitate referrals to the most appropriate community service
• Follow up with clients when appropriate

 Group Services to Clients:

• Participate in facilitation of library visits
• In co-ordination with library contact staff, plans and coordinate settlement-related activities and programs for groups, including celebrations for LSP week
• Facilitates greater involvement in library specific services and programs
• Involves resource people from other community services in these programs

 Settlement Service and Outreach Plan within London Public Library:

• In conjunction with library staff, organize and/or present orientation/training sessions for Library/Settlement personnel on subjects related to settlement
• Collect client feedback as requested by the LSP Steering Committee
• Maintain up-to-date profile of the community including settlement-related issues
• Share profile information with library staff
• Negotiates a protocol for library staff to identify newcomer clients and refer them to the LSP Worker
• Identifies key messages regarding library usage and refer clients to library staff (eg. library card, computer classes, English language learning materials, employment resources, services to children, etc.)

 Administrative:

• Distributes generic promotional materials for LSP and settlement services
• Develop and maintain promotional displays and materials
• Enter statistical information in iCARE database
• Attend Professional Development opportunities
• Provide narrative and statistical reports as needed
• Attend staff meetings as required by the Settlement Agency and Library

 
JOB EXPECTATIONS:

• Ensures client confidentiality
• Provides client-centered services in a supportive and culturally sensitive manner
• Work flexible hours including evenings and weekends
• Operate in accordance with policies, procedures, guidelines and protocols of the Settlement Agency, London Public Library, and Immigration, Refugees and Citizenship Canada
• Constructive participation as a member of LUSO Community Services’ staff team by furthering collective team goals

• Represents the principles and values of LUSO Community Services
• Work under pressure and meet deadlines
• Work as part of an interdisciplinary team
• Other duties as assigned

 
QUALIFICATIONS AND SKILLS:

• Prefer post secondary education in Social Services or equivalent international education
• Experience in actively supporting newcomers and referring newcomers, refugees and immigrants to needed services
• Excellent interpersonal skills as well as verbal and written communication skills
• Knowledge and experience using a  computer and  associated programs (Microsoft Suite)
• Thorough knowledge of social services systems and complement resources.
• Ability to communicate in a second language an asset- in particular: Arabic, Korean  Spanish or French.
• Organizational, time management, and leadership skills.
• Assessment and problem-solving skills.
• Must obtain a Vulnerable Person’s Police Screening- at own cost
• Possess First Aid and CPR or willing to obtain at own cost within 3 months of employment