Bilingual Client Service Representative

by Randstad

Location: Waterloo, Ontario
Date Posted: Mar 12, 2020
Randstad

Job Description

Waterloo, ON
Are you Bilingual in French and English?
Do you enjoy working in a team environment and have excellent Customer Service Skills?
Are you interested in working for a modern, tech-related company?
If so, we have a great position for you!

In the Bilingual Client Service Representative role you will be responsible for answering business to business customer inquiries over the phone in both English and French in order to ensure customer satisfaction with the client's products and services.

Duties include:
- Answer customer inquiries about orders, warranties, quotes, and promotions
- Enter service orders, product orders, and warranties into our systems
- Enter customer complaints regarding services, products and billing issues
- Ensure fast turnaround times for customer orders, requests and resolution
- Provide basic product and technical assistance to customers
- Liaise with the Marketing team for French materials
- Participate in product launches/customer events when needed

Advantages
What's in it for you?
- Competitive Salary, depending on experience
- Excellent medical benefits including dental, vision and health, group RRSP plan
- Modern facility, fun social atmosphere and career development programs
- Hours of work: 10am-6pm, Mon-Fri

Qualifications
What do you need to have to be considered for the Bilingual Client Service Representative?
- Experience in a customer facing role (ideally customer service or support)
- Able to speak and write in French in a professional environment is an asset
- Enjoys building relationships with customers and co-workers
- Experience resolving customer complaints and problems
- Proficiency in Microsoft Office applications
- Strong attention to detail and accuracy
- Enjoys building relationships with customers and co-workers
- Bilingual in English/French is required

If you are interested in being considered for the Bilingual Client Service Representative position in the K-W area please review below the many options on how to apply!

How to apply:
1) Respond directly to this job posting
2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519.772.0181 ext#3 and ask for Bobbie or Saudia.

Our services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.

Randstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.

Saudia,
Bobbie

Phone Number:
519.772.0181
Fax Number:
519.772.0186

Application Contact Information

Company Name:   Randstad
Application URL: Click here to apply online