German Customer & Community Support Specialist

by Digital Extremes

Position Type: Full-time
Location: London, ON
Date Posted: Mar 23, 2020
Digital Extremes

Job Description

ABOUT DIGITAL EXTREMES

Founded in 1993, Digital Extremes has become an employer of choice for talented people seeking rewarding career opportunities in the gaming industry. We are widely recognized for creating the award-winning Warframe, a free-to-play, third-person coop, PVP action shooter, space ninja adventure game available on PC, PlayStation, Xbox and Nintendo Switch. Our early titles include Epic Pinball, Solar Winds: The Escape, Unreal and Unreal Tournament co-created series (and all its iterations) as well as The Darkness II. With over 300 of the industry’s widely talented and culturally diverse employees in both Canada and the US, we are warriors combining our expertise to deliver superior fast-paced gameplay and intense melee combat all with a great deal of passion.

WHY WORK AT DIGITAL EXTREMES

Our culture is centered on providing great opportunities to our employees so that everyone feels they are making a meaningful impact. Developing new and existing talent is our long-term focus. We are honored that our work environment has been consistently recognized as one of “Canada’s Top 100 Employers”. We summon you to join our elite team! 

The rewards of a career with Digital Extremes include:

  • Competitive salary with bonus opportunities
  • Excellent benefits and paid time off
  • Matching RRSP plan
  • Employee Assistance Program (EAP)
  • Professional development and career support
  • Fitness and parking/transit subsidies
  • Daily lunches prepared onsite by our in-studio Executive Chef and professional kitchen staff
  • All-day snacks and drinks, sleep pods, massage chairs, cold brew, dog therapy days and more

ABOUT THIS POSITION

Digital Extremes is currently seeking a German Customer and Community Support Specialist to join our team. You will be a Customer Support ninja to our German speaking space ninjas in Warframe. As a passionate gamer, you will take the initiative to do everything possible to ensure that every player is beyond satisfied. You possess strong organizational and multi-tasking skills combined with a good technical understanding with the ability to learn new tech tools quickly. 

RESPONSIBILITIES

  • Provide prompt, courteous and effective customer support to German speaking end-users of the game
  • Review and moderate all user-generated content on the official German game forum
  • Interact directly with our German gamers via tech support tools and official game forum
  • Act as the official game representative within the German online community (i.e. answer questions/address concerns or issues regarding the game within relevant threads when necessary)
  • Regularly update the internal Community Team on trends, information and insights occurring within the German game community
  • Stay abreast of game changes and updates to anticipate potential issues within the community or game support
  • Provide translation help when needed for the game, marketing/PR and business development

REQUIREMENTS

  • Fluent German & English speaker, reader and writer
  • Avid gamer, knowledge of Internet and gamer culture/lingo plus the gaming industry
  • Good knowledge of the principles of good customer service (1+ years of experience)
  • Ability to effectively communicate information to customers with the intent of turning disgruntled/dissatisfied players into loyal evangelizing players
  • Operational knowledge of online community moderation tools (e.g. IP Board, vBulletin)
  • Good technical understanding and a quick study of new tech tools
  • Strong organizational and multitasking skills
  • Please note: This is an in-house position only, telecommuting is not an option

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, your job application will not be considered.

JOIN US

Digital Extremes is an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. We thank you for your interest, however, only those candidates selected for the next steps in the hiring process will be contacted.

Please apply for this opportunity with your resume directly on our website: https://www.digitalextremes.com/careers/postings/qa/customercommunity-support-specialist-german-1
Digital Extremes