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Service Desk Analyst I

by Middlesex County

Position Type: Full-time
Location: London, ON
Date Posted: Sep 24, 2020
Experience: 1 Year
Education: College Diploma (2 years)
Middlesex County

Job Description

Middlesex County is located in the heart of Southwestern Ontario. Situated along the 401 and 402 highway corridor, it covers an area of 2,800 square kilometers and it is home to eight municipalities. The County borders the north, east, and west boundaries of City of London.

The Information Technology Services (ITS) Department is located in downtown London with access to public transportation, shops, and restaurants. The ITS department operates in a shared services model providing comprehensive IT services to the majority of our local municipalities, Middlesex London Paramedic Services, Middlesex County Library and long-term care. The ITS department supports a wide variety of technologies including desktop applications, document management systems, cloud managed services, and network solutions.

Overview of the Position
As a customer service focused member of the ITS team, the Service Desk Analyst I’s role is to be the primary support for all desktop and service desk related issues.  The Service Desk Analyst I will be responsible for creating and maintaining all support related documentation.  This position will install, configure and maintain all desktops and their associated equipment and software.  This position will also be one of the primary team members to respond to and document service desk calls.  This position will also work evenings and weekends when required.

The Middlesex County Information Technology Services (ITS) Department is looking for a customer service focused, motivated, performance driven, and energetic individual who is looking to join a team that values teamwork, accountability and a positive attitude. You will work directly with various customers and clients of the ITS Department by fostering the effective adoption, utilization and enjoyment of technology. Additional details and a full job description are available at

What We Offer
Middlesex County provides competitive compensation, complete with comprehensive health and dental benefits, and enrollment in the OMERS (Ontario Municipal Employees Retirement System) pension plan. The pay rate for this position is $23.87 - $26.83 per hour for 40 hours per week.

How to Apply
Interested candidates are invited to submit their cover letter and resume to Jessica Ngai, Human Resources Manager, by email at by 4:30 p.m. on Friday, October 2, 2020.

Middlesex County is an equal opportunity employer. We are committed to a diverse and inclusive workplace for everyone. Accommodations are available throughout the recruitment process. If you are contacted for an interview, please advise us of any accommodations that may be required. This information will be treated confidentially and only used for the purpose of providing an accessible recruitment experience
We thank all applicants who apply, but only those applicants to be interviewed will be acknowledged. Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and will be used for candidate selection purposes only.