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Bilingual Technical Support (Work from home)- London 35973

by Randstad

Location: London, Ontario
Date Posted: May 01, 2020
Randstad

Job Description

London, ON
Do you have previous call center experience, are bilingual in French and English and have a technical background? If so, we have the perfect opportunity for you!

We are currently recruiting for a Bilingual Tech Support Representative for a 1 year contract with a top 5 bank in London.

Pay rates: 18.85/ hour
Shift premiums:
2nd shift pay: $20.25
3rd shift pay: $20.97

French coverage shifts are from 7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Saturday and Sunday.

As a Tech Support Representative, your responsibilities will include, but are not limited to:
- Single point of contact for technical support and general inquiries (password changes, e-Messaging, hardware, software)
- Respond to a variety of inbound calls/ emails
- Ensure accurate and detailed problem documentation/ ticketing
- Provide timely escalation and follow-up with support groups and customers
- Identify and escalate wide-impact or potential wide-impact outages

Advantages
- Work of a leading bank in Canada
- Foot in the door opportunity to gain banking experience
- Long term contract (1 year!)
- Work from home!
- Receive in depth training

Qualifications
- 1 year call center experience
- 1 year customer service
- 1 year technical background/ education
- Bilingual in French and English


* Clear credit and criminal check required *

Interested in this Bilingual Technical Support Representative position in London? Apply online today!

Qualified candidates will be contacted.
Technical Background: 1 years

Vittoria,
Angel,
Alie,
Katie,
Jeremy

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Application Contact Information

Company Name:   Randstad
Application URL: Click here to apply online