Technical Content Coordinator (Contract Position)

by Trojan Technologies

Position Type: Contract
Location: London, ON
Date Posted: Apr 29, 2021
Experience: 2 Years
Education: College Diploma (3 years)
Trojan Technologies

Job Description

Position Summary
 
The Technical Content Coordinator (1-year contract) will work closely with the Technical Publications Specialist to develop technical content for customers. This is a technical role where emphasis will be on developing a deep understanding of Municipal and Industrial water and wastewater products, creating end user content including Instructions, Operation and Maintenance Manuals that contributes to the overall success of our products.  Responsibilities will also include helping R&D departments and leaders organize and manage information, files and publications and execution of other standard work processes.

Accountabilities
  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Plan, develop, organize, write and edit operational procedures and manuals
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Analyze documents to maintain continuity of style of content
  • Manage updates and revisions to technical literature
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Coordinate translation projects with third party vendors.
  • Utilize SharePoint, Microsoft Teams and other Office 365 tools to organize files and data
  • Manages work effectively within time constraints
  • Work in accordance with standard work
 Critical Competencies / Leadership Anchors:
  • Understands global business needs, anticipate future trends, implement improvement opportunities (Charts the Course)
  • Must be able to apply Voice of Customer (VOC) to understand customer needs (Drives Innovation and Growth)
  • Brings energy, direction and purpose to the workplace every day. (Builds People, Teams & Organizations)
  • Strong team acumen and ability to work collaboratively in a cross functional environment
  • Attention to detail and tactical execution
  • Demonstrated temperament and ability to manage expectations with customers and deal in challenging, crucial conversational environments with a mature and professional approach
  • Ability to communicate effectively with multiple stakeholders in a global environment
  • Nimble Learning: Takes on the challenge of unfamiliar tasks
  • Self-motivated and able to manage concurrent, conflicting priorities
Qualifications
  • Post-secondary education in relevant technical engineering field
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Able to write in explanatory and procedural styles for multiple audiences
  • Strong written and verbal communication skills
  • Strong computer skills ideally in a Microsoft/Windows environment using Office 365 products
  • Skilled at prioritizing and multi-tasking
  • Proven organizational and time management skills
  • Knowledge of Adobe Framemaker and Adobe InDesign is an asset

*If interested, please apply through our website: https://www.trojantechnologies.com/en/

Trojan Technologies provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hr@trojantechnologies.com.