On behalf of our client, we are currently looking for an experienced Bilingual Customer Experience Representative. Our client is one of Canada's leaders in investments and financial services.

Perks:

• Permanent placement with the company
• Competitive base salary and semi annual bonuses
• 3 weeks, paid vacation per calender year
• paid sick days
• Great office environment - weekly lunches, contests,
• Paid dental, health and vision benefits.

Duties:

• Outbound debt collection calls to delinquent customers in both French and English
• Inbound calls from customers regarding their accounts in both French and English
• Updating account information, payment methods and payment arrangements
• Maintain accurate and update information on customer's files
• Manage and analyze complex situations to find appropriate options and solutions for customers

Qualifications:

• Must have 2 years minimum experience in a Customer Service related role
• Excellent verbal and written communication skills in both French and English
• OSSD or equivalent
• Proficient in MS Office programs
• Able to adapt easily to high pressure situations

Salary: $33,000-$36,000/year

We thank you for your interest in this role. Only candidates being considered for interviews will be contacted.
 

Refer a Friend
Introduce your friends to Drake and we will pay you up to $500* if we place your friend in a permanent position. You can also earn $50* if we place your friend in a temporary assignment. * Please see your local branch for details. (Offer not available in the province of BC)