Knighthunter.com / London, ON - Trojan Technologies - Account Manager

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Position Type:	Full-time
Location:	London, ON
Date Posted:	Apr 29, 2021
Experience:	5 Years
Education:	College Diploma (3 years)

Job Description

Position Summary
The AM is responsible for meeting and exceeding sales targets by creating long term, value-added relationships with our customers and channel partners, communicating the progress of weekly/monthly/quarterly sales metrics and initiatives to internal and key external business partners, and preparing sales forecasts and tracking Key Performance Indicators (KPI). AM responds to customer inquiries and identifies new business opportunities through the entire life-cycle of our customers. The AM will work with cross-functional internal teams (e.g., Customer Service, Technical Assistance Center, Field Service), and with external channel partners to improve the overall customer experience.

Accountabilities
Sales Targets

Achieve sales targets through customer engagement, Value Selling, and funnel management
Manage the sales process from initial inquiry to purchase order (PO)
Proactively quote and Value Sell the benefits of Genuine parts and service
Close opportunities by participating in formal proposals, invitations to bid, and supply contracts
Promote and sell Service Level Agreements (SLA)
Ensures departmental KPI are up to date, and on target, each month and develops counter measures, as needed
Customer Relationship Management
Maintain a close working relationship with customers, Channel Partners, and internal partners
Use Customer Relationship Management (CRM) (Salesforce.com) to store and manage customer information like contact info, accounts, leads, and sales opportunities
Gather Voice of Customer (VOC) and capitalize on this knowledge to identify sales opportunities
Territory Management
Manage parts and service sales through direct and Channel Partner sales to end users of Trojan’s products
Management of Channel Partners to meet individual territory part sales targets via scorecard, funnel management, product knowledge, training, strategy development, and problem solving
Manage and support contractual obligations from original equipment specifications
Liaise internally, as needed, with the Technical Assistance Center (TAC), Field Service Technicians (FST), Project Managers (PM), Engineering, QA, Purchasing, and Traffic to facilitate and improve customer satisfaction
General
Work cross functionally to promote, develop, and execute continuous improvement for AMPS processes utilizing Danaher Business System (DBS) tools
Coordinates resources and sets daily priorities to meet objectives
Applies standard procedures and guidelines to monitor, contain, report, and improve accurate delivery of AMPS with a keen focus on customer satisfaction
Assist in the development, maintenance and distribution of policies, procedures and work instructions
Assist in the generation of reports, time sensitive projects, and other administrative duties
Provides team members backup support when on vacation, or during other absences

Critical Competencies / Leadership Anchors:

Charts the Course - Understands global business needs, anticipate future trends, implement improvement opportunities
Drives Innovation and Growth - Must be able to apply Voice of Customer (VOC) to understand customer needs
Leads Through DBS - Takes actions and makes decisions that support the DBS culture
Builds People, Teams & Organizations - Brings energy, direction and purpose to the workplace every day
Models Humility, Transparency & Integrity - Behaves in a way that is aligned with the Danaher Standards of Conduct
Strong team player and ability to work collaboratively in a cross functional environment
Knows what is important (critical few) and creates organizational followership to deliver results and acts with a sense of urgency
Attention to detail and tactical execution
Demonstrated temperament and ability to manage expectations with customers and deal in challenging environments with a mature and professional approach
Ability to communicate effectively with multiple stakeholders in a global environment
Self-motivated and able to manage concurrent, conflicting priorities
Demonstrates the ability to manage unstructured, complex tasks

Qualifications:

Exceptional customer service skills with minimum 5 years of customer facing experience in sales and negotiation
Technical diploma or degree
Aptitude for Value Selling and negotiation
Thrives in a fast-paced changing environment
Ability to organize and prioritize under pressure
Strong analytical skills to review technical and historical data
Ability to effectively problem-solve and multi-task
Able to make and follow through on difficult decisions
Excellent written and verbal communication skills
Ability to interact easily and professionally with internal, cross-functional partners, and channel partners
Create and give presentations to internal and external business partners, and customers
Ability to organize and prioritize under pressure in a very fast paced environment
Knowledge of ERP (Baan), CRM (SFDC)
Competency in Microsoft Office applications required

The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended to describe the general nature of the job.

*If interested, please apply through our website: https://www.trojantechnologies.com/en/

Trojan Technologies provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hr@trojantechnologies.com

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Job Description

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