Bilingual Account Administrator

by Drake International

Location: London, ON
Date Posted: Feb 24, 2020
Drake International

Job Description

Drake International has partnered with one of Canada's most successful banking institutions, and we are searching for a Senior Bilingual Customer Service rep to join their team.

In this role, the successful candidate will be working in the Institutional & Pension department.

The ideal candidate will have a background in an account management related role, excellent problem solving and superior customer service skills.

The perks:

  • 10% Bonus per year (performance based)
  • 100% Benefits
  • Pension
  • RRSP
  • Flexible hours
  • Professional environment
  • Excellent potential for growth

Core responsibilities

  • Receives incoming telephone inquiries, issues or concerns directly from pensioners, their family members, legal representatives, etc
  • Processes manual client instructions and daily lump sum files
  • Researches and supplies relevant information on current state of pensioner environment to Client Service Team
  • Provide effective desk coverage for absent co-workers
  • Provide peer work verification ensuring processing accuracy and timeliness within established policies and procedures.
  • Call Centre/Quality Control/Processing.


  • **Excellent verbal and written communication skills in English & French (Fluent)
  • Successful completion of post-secondary program (with focus on accounts or finance OR equivalent training)
  • Progressive experience in fund accounting and unitization is an asset
  • Detail orientated with good analytical and problem solving skills
  • Experience in customer service

While we appreciate all applications, only those qualified will be contracted for an interview.

Thank you for applying.

Refer a Friend
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Application Contact Information

Company Name:   Drake International
Contact Name:   Amberlee De Los Santos
Telephone:   519-433-3151
Email Address:
Company Website: