An excellent opportunity exists for a dynamic and collaborative Medical Secretary within the Department of Surgery, Division of Hand and Upper Limb, supporting Dr. Sogbein. The successful candidate will provide comprehensive administrative support within a fast-paced clinical and academic practice, including coordinating patient appointments, managing referrals, maintaining an efficient office environment, and serving as the primary point of contact for patients and referring physicians. Additional responsibilities include billing, documentation and records management, patient follow-up, and coordinating with fellows, residents, and multidisciplinary teams. This role requires effective collaboration with internal and external stakeholders to ensure seamless operations, exceptional service, and adherence to departmental policies, procedures, and standard operating practices.

Essential Qualifications

• Graduate of a recognized Medical Secretary Diploma or equivalent experience
• 2-3 years of administrative experience, preferably in a Hospital or University environment
• Knowledge of a safety culture in a health care setting in compliance with the OHSA
• Previous experience in an administrative role in a medical office setting
• Excellent understanding of medical terminology
• Excellent typing skills (35 WPM)
• Demonstrated intermediate-level computer skills, particularly with Word, Excel, PowerPoint, M365, Outlook, Google calendar Webex, Teams, Zoom
• High level of initiative and self-direction required with proven problem-solving abilities
• Excellent organizational skills to establish and balance competing priorities in a challenging and diverse work environment
• Superior communication and interpersonal skills with a strong customer focus as well as a positive, professional, and respectful attitude toward assisting internal or external customers
• Detail-oriented and demonstrated accuracy with the work involved
• Ability to work independently and within a team

• Experience working in a Medical Secretary role providing direct support to a Physician and/or other administrative development continuing education activities
• Experience with Cerner/PowerChart
• Ability to support physician productivity by maintaining calendar and scheduling appointments, physician consultations, meetings, conferences and travel
• Experience in maintaining patient records & preparation of physician correspondence
• Experience in Accounting tasks and invoicing
• Proficiency in French or a second language would be an asset

• St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's, you will be expected to engage in role related teaching and research activities in addition to any of your clinical duties

• Provide vaccination records or proof of immunity against measles, mumps, rubella, varicella (chicken pox), Hepatitis B, and influenza.
• Provide documentation of the Tuberculosis skin testing