Service Desk Coordinator - Beryl Ivey Library - Brescia

by Brescia University College

Position Type: Contract
Location: London, ON
Date Posted: Jul 21, 2021
Experience: 3 Years
Education: University Degree
Brescia University College

Job Description


Brescia University College (, a Catholic university affiliated with Western University, is Canada’s only women’s university providing a rich educational experience to over 1,600 students. The Beryl Ivey Library at Brescia is seeking a dynamic individual to fill a temporary full-time position as:

Temporary Full-time, 14 month contract
 (Salary Grade – Level 5 - $26.03 hourly)

Working in support of the Beryl Ivey Library mission and vision, the Service Desk Coordinator participates in the creation and provision of key user services in a community-driven, dynamic environment. Reporting to the Public Services Librarian, the Service Desk Coordinator provides all aspects of user-centred circulation and reference services, including managing the Service Desk, answering patron enquiries through a variety of communication methods, providing technological assistance, and creating and maintaining learning materials in both print and electronic formats. Additional responsibilities include assisting with course readings, collections maintenance, library marketing and outreach, and statistics collection and analysis.

The Service Desk Coordinator requires an energetic, service-oriented individual, knowledgeable in user-focused service delivery, reference techniques, and library technology systems. An undergraduate degree and least two years public service experience, preferably in an academic library setting, is required. Proficiency in Windows-based productivity software and online databases is required. The successful candidate will have excellent interpersonal, communication, problem-solving, and time management skills. The ability to work within a team as well as demonstrate initiative and accountability for individual responsibilities is essential. Regular hours of work will be in the afternoons and evenings.

For a detailed description of the role, please email with your request.

Please submit a letter of application and resume by Wednesday, July 28, 2021 to:

                                                                                        Brescia University College
                                                                                        c/o Human Resources
                                                                                        1285 Western Road
                                                                                         London, ON   N6G 1H2

The University invites application from all qualified individuals. Brescia University College is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, person of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at

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Job Location

London, ON

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