Company Overview

Anova is a non-profit organization dedicated to creating an inclusive world where everyone can live freely without fear of violence. Our mission focuses on eliminating patriarchal patterns that lead to gender-based sexual violence and inequality. We provide essential services such as shelter, support, and counseling for abused women, their children, and all oppressed individuals.

Summary

The Manager of Facilities and Support is responsible for overseeing the effective operation, maintenance, and safety of all agency facilities. This role ensures the delivery of high-quality support services across key areas, including building maintenance, cooks, custodial services, and landlord-tenant relations. The Manager provides oversight, leadership and direction on matters pertaining to Anova facilities.

This position is part of the Anova Leadership Team and is expected to participate in the Maintenance On-Call rotation.

Job responsibilities include but are not limited to the following:

Responsibility: Supervision of the support staff including maintenance cooks and custodian roles

• Day to day mentoring / coaching, scheduling and supervision of staff
• Timely verification and approval of time cards
• Assist in any audit or reconciliation of timesheets
• Approval of vacation and other time off
• Ensure appropriate staffing levels to meet the needs of the agency
• Participate in interviewing and orientation process of support staff when applicable
• Assisting with both the process and execution of tasks, projects and overall work of the team
• Work in collaboration with Residential Program Managers to ensure the facilities needs are met by the team.
• Ensure and maintain strict confidentiality of client information
• Complete annual performance evaluations in accordance with agency policy and process
• Promote and exemplify team work, relationships and collaboration internally and with community partners
• Create and maintain systems for efficient and values driven work in managing facilities and managing t team members
• Encourage participation in, and sharing of, professional development and continuous learning opportunities
• Promote awareness of Vicarious Trauma
• Practice and support self-care Ensure all support staff are utilizing/wearing proper PPE and safety shoes
• Ensure the operation of all equipment is done properly utilizing the appropriate safety measures/equipment

Responsibility: Occupational Health and Safety

• Participate on Joint Occupational Health and Safety Committee (JOHSC) as a certified member
• When/if required Chair the JOHSC as the Management Representative
• Work closely with the JOHSC Management or Employer Rep. to ensure that scheduled fire drills and inspections are conducted at the facilities in accordance with agency policy and procedure
• Work with the JOHSC to ensure that all facility related issues identified during safety inspections are addressed in a timely manner.
• Utilize all proper PPE, safety equipment and clothing

Responsibility: Finance (capital assets) and Contracts

• Work with the Finance Department to develop and manage property/facilities budgets.
• Oversee contracts for service providers including: security, capital projects, external service providers.
• Assist with reporting to funders as required.
• Oversee building projects, renovations and refurbishments including the drafting of reports and making written recommendations.
• In collaboration with the Finance Manager maintain and inventory capital assets
• Update the Capital Assets Replacement Reserve Inventory Systems
• Manage capital purchasing, including ordering, scheduling, and appropriate paperwork.

Responsibility: Anova Physical Security

• Ensure the physical security of Anova sites is maintained including but not limited to points of access/egress, security cameras, intercoms and locks,
• Liaise with service providers when changes/repairs or improvements are required.
• Identify, research and cost areas of improvement or repair

Responsibility: Second Stage Housing

• Acts as the primary contact for SSH residents regarding property management, service agreements, and landlord responsibilities; consults with legal, prepares for and attends Landlord and Tenant Board proceedings as required.

Responsibility: Other responsibilities as required

• Chair the Anova Space Committee
• Participate on other agency committees
• Represent the agency at community meetings and events
• Assist in the management of issues outside of the support team
• Model Respect at Work principles and skills while carrying out daily activities as well as helping others practice them internally and with the individuals they serve
• Attend regular leadership team meetings, business meetings, staff meetings and training sessions
• Participate in evaluation/research as required
• Other duties as assigned

Requirements

• Post-secondary education in Business Administration or a related field; leadership certification an asset.
• Minimum one year of management experience; unionized or multi-site experience an asset.
• Knowledge of the Residential Tenancies Act (RTA), health and safety standards, and building/property codes.
• Experience managing landlord-tenant relationships in residential or supportive housing settings.
• Understanding of trauma- and violence-informed practices, harm reduction, and eviction prevention.
• Strong communication, relationship-building, and conflict resolution skills.
• Proficient in Microsoft Office and general administrative tools.
• Strong organizational, documentation, and problem-solving abilities.
• Valid G driver’s license; WHMIS and Standard First Aid with CPR/AED.
• Ability to work across all Anova sites.

Please submit your resume, cover letter and salary expectations by August 15, 2025 to recruitment@anovafuture.org with position applying to in the subject line.  

We appreciate all those interested in the position, however only those selected for an interview will be contacted. No agencies please.

If you require accommodation during the recruitment process, please advise HR.