Posting Period

Open: June 12, 2026

Deadline: June 18, 2026

Non-Union

Reason for Posting: Existing Vacancy

Department Name

Learning Services

The Support Analyst - Clinical is responsible for the efficient design, testing, validation, and maintenance primarily of the Oracle Cerner (OneChart) Train domain and associated non production domains. The Support Analyst is expected to engage team, departmental, and external stakeholders for updates, modifications, and improvements to the domain. The Support Analyst acts as the liaison between the vendor and the team/department and is accountable to escalate issues with the vendor or internal parties, as applicable. The Support Analyst manages and supports upgrades and rebuilds of the training domains and investigates opportunity for efficiency through the use of additional tools. The Support Analyst works with the Architecture Team and Clinical ITS teams to develop, manage and update ITS focused documentation and support processes for the OneChart system.

What we offer:

Rate of Pay: $36.85 per hour to $46.06 per hour

Status: Regular Full-Time

Hours of Work: 37.5 hours per week

Pension Plan (HOOPP)

Career development and training opportunities

Employee Wellness Initiatives

Qualifications

• Successful completion of a 2-year College Certificate in Computer Science, Pharmacy, Radiology, Laboratory, or as acceptable by the Hospital required
• Minimum one (1) to three (3) years of recent related experience required
• Experience with electronic health applications and M365 tools
• Ability to liaise with ITS stakeholders and vendor
• Ability to conduct detailed troubleshooting of clinical system
• Logs, tracks, escalates, and resolves system issues and communicates with stakeholders
• Identifies opportunities for system improvement and collaboration between systems
• Works with the software vendor to understand and influence future directions and functionality of the software
• Excellent customer service and communication skills
• Demonstrated practice and commitment to the principles of patient and family centered care
• Demonstrated practice and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC's Vision, Purpose and Values
• Demonstrated ability to attend work on a regular basis

Has your experience been obtained through alternative pathways? LHSC acknowledges that skills, education and lived experience come in many forms and may have been developed differently from those listed in the job posting. Although LHSC has discretion in determining whether a candidate meets the qualifications and licensing requirements, we welcome applications from those with different experiences who may not meet every requirement listed. Tell us your story and apply today with your resume!

LHSC does not use artificial intelligence (AI) to screen, assess or select applicants for a position.

Teaching, Learning and Research

London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Allied Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.

Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.

Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or [email protected].

Immunization Requirements

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements LHSC.

Work Permit

Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee's accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.

Remote Work

Please note that while this position is primarily remote, work arrangements are subject to change based on organizational needs and may require occasional or future on-site presence.