Job Description

As a Strategic Development Program Trainee, you will progress through a 4 phased program to learn every aspect of our business from shipping and receiving, to sales, operations, purchasing, account management and everything in between. In the initial phases of the program you will understand warehouse procedures, shipping and receiving, and handle all aspects of paperwork including shipping feedback, cash sale transactions, banking and report reconciliation.

To experience success in the position, you will:

• Represent the Profit Centre in a professional manner
• Uphold our core values and ethics with every interaction
• Be an effective teammate in the Profit Centre
• Be courteous and friendly; building long lasting loyal customer and vendor relationships
• Be detail oriented, organized, and accurate
• Analyze and solve problems
• Prioritize tasks

Additional duties will include:

• Provide accurate and timely invoicing of customer shipments daily
• Assist in servicing customers including answering phones
• Filing of packing slips, pickers, and reconciled reports  
• Reconcile daily cash transactions payments, prepare the bank deposit, and submit deposit paperwork for the National Support Centre
• Obtain, review, verify and enter purchase and expense vendor invoices, debit memos and debit cancellations in the system for processing in an accurate and timely manner
• Work in conjunction with Counter Sales teammates to find order discrepancies to ensure all products are received and accounted for
• Advise vendors on warranty claims for their customers and process them in a timely manner
• Investigate, resolve, and respond to all customer, vendor, credit and National Support Centre inquiries in a timely fashion that exceeds the customers' expectations and benefits of the Profit Centre
• Enter customer credit notes and vendor debits in the system
• Reconcile cash sheets daily
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre

• Support all Profit Centre activities as part of the Profit Centre Team
• Perform other tasks as requested by the Profit Centre Manager

Phase 1 -Warehouse and Customer Service  

• A focus on warehousing procedures, shipping and receiving, and counter support for customer transactions.  

Phase 2 – Customer Relationships and Procurement 

• A focus on customer problem solving, relationship building with customers and vendors, and providing world class service.  

Phase 3 – Account Management and Proactive Sales  

• A focus on business development and sourcing sales, expanding the customer base of the business and creating strong customer partnerships.  

Phase 4 – Leadership and Operations 

• A focus on developing leadership competencies, supporting the team through coaching and mentoring, and setting vision and strategy. 

Qualifications

• College and/or University degree
• Positive attitude and results oriented mindset
• Desire to continuously learn and grow
• Excellent customer service and organizational skills
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting
• Excellent communication skills with the ability to build and maintain strong working relationships with customers, vendors, and teammates
• Proficient in Microsoft Office software

Additional Information

Salary Range - $40,000-$45,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.