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Dispatcher
Dispatcher at Coldstream Concrete
Coldstream Concrete is looking for a Dispatcher who is ready to take ownership of daily delivery coordination, driver communication, and customer service in a busy precast manufacturing environment. Reporting to the Operations Manager, this role is ideal for someone who can stay organized, think quickly, and keep people informed when priorities shift, while demonstrating alignment with our core values of safety, working together, growth, and accountability.
As Dispatcher, you will be the first point of contact for truck drivers and a central communication point between contractors, production, and sales teams. You will coordinate deliveries, prepare load documentation, support invoicing, monitor delivery schedules, and contribute to new driver orientation and ongoing training so drivers are set up for success and kept informed.
What You’ll Coordinate
- Daily dispatch and coordination of truck drivers, delivery schedules, contractor requirements, product availability, and operational priorities.
- Clear, timely communication with drivers so they understand delivery expectations, route changes, customer needs, safety requirements, orientation expectations, training updates, and any organizational changes that may affect their work.
- Excellent customer service with contractors, including answering questions, resolving delivery concerns, and keeping customers informed as schedules or priorities change.
- Accurate delivery administration, including maintaining an up-to-date calendar of pending deliveries and producing load sheets, delivery tickets, and invoices.
- Coordination with production and the shop to support aggregate availability, trucking needs, and timely repairs or service on equipment.
What We’re Looking For
- A strong dispatcher, logistics coordinator, transportation administrator, or operational support professional with 3–5 years of related experience.
- Post-secondary education or certificates in a related field are required.
- Working knowledge of workplace health and safety requirements, WHMIS, load security, MTO trucking requirements, and permit systems for over-dimensional loads.
- A calm, organized communicator who can manage time effectively, plan around daily operational needs, resolve issues quickly, and escalate concerns when appropriate.
- Comfort using a variety of scheduling and internal information management software programs and systems to track work, communicate clearly, and maintain accurate records.
- Strong alignment with Coldstream Concrete’s core values: prioritizing safety, working together as one team, supporting growth through learning and continuous improvement, and taking accountability for decisions, communication, and results.
Why This Role Stands Out
This role combines customer service, logistics planning, driver coordination, and operational problem solving. It is a great opportunity for someone who enjoys being at the centre of the action, keeping details organized, helping deliveries move smoothly, and contributing to a team-driven environment where safety, working together, growth, accountability, and reliable service matter.
Additional Details
Location: 402 Quaker Lane, Ilderton, Ontario
Salary:$60,000.00 – $85,000.00 per year, based on related experience, skills, and qualifications
Employer use of AI: Coldstream Concrete does not use AI to screen, assess or select applicants.
Additional Rewards: Comprehensive family benefits, health spending account, Employee Family Assistance Program, and company-supported pension plan
How to Apply
We encourage all interested candidates to apply, even if you don’t check all of the boxes. *Please note that minimum qualiffications for this position are stated in the job posting.
Please send your resume and cover letter to [email protected]
Coldstream Concrete practices equal opportunity and fair recruitment and selection processes. We welcome applicants from all backgrounds, including race, ethnicity, sexual orientation, gender identity, age, marital status, and those living with a disability.
Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Please note that you will only be contacted if you are selected for an interview.
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