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Your friend MY-NAME-HERE (MY-EMAIL-HERE) identified a career opportunity with Sterling Marking Products Inc. that you may be interested in. Click on the link below to view their current job listings.

Customer Service Representative, London, ON – 1 Year Contract (Maternity Leave Replacement Position)

About the Role

Providing exceptional customer support and service to Sterling clients ensuring their needs are met and inquiries are resolved in a timely and professional manner.

What You’ll Do

  • Activities involve processing information for placing orders, proofs, quotations and general inquiries by email, phone and walk in clients.
  • Investigate and resolve customer issues.
  • Collaborate with other teams, such as sales and logistics, to ensure smooth and efficient order processing.
  • Develop sound Product Knowledge.
  • Troubleshoot and resolve customer complaints or inquiries in a professional and courteous manner.
  • Adaptability and flexibility in order to deal with different customers and needs in a short period of time.
  • Continually seek out ways to improve customer satisfaction.
  • Manage and process orders for clients in a timely and accurate manner.
  • Working within current automated and manual procedures to process client orders for production.
  • Help customers navigate Sterling’s websites and online ordering and provide product information and solutions to customer inquiries.
  • Ensure prompt resolution of issues to facilitate timely completion of purchase orders.
  • Effectively handle emails and incoming calls to provide support to sales personnel, customers, and distributors.
  • Good knowledge of our product line to answer questions.
  • Work with colleagues when necessary to resolve customer complaints.
  • Provide feedback to other departments to help improve sales, marketing, and business processes.

What We’re Looking For

  • Minimum high-school diploma.
  • 2-3 years of previous working experience in a similar customer service or administrative role.
  • French speaking would be a great asset.
  • Proficiency in computer skills in Outlook and Microsoft Office.
  • Self-motivated and able to work unsupervised, demonstrating strong time management and organization skills.
  • Detail-oriented with the ability to handle administrative tasks efficiently.
  • Understanding customer relationships and service best practices.

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