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System Navigation Assistant

by WILL Employment Solutions

Position Type: Full-time
Location: London, ON
Date Posted: May 08, 2024
Experience: 2 Years
Education: College Diploma (2 years)
WILL Employment Solutions

Job Description

System Navigation Assistant

WILL Employment Solutions is looking to add a System Navigation Assistant to our team.   Reporting to the System Navigation Team Lead, the System Navigation Assistant is responsible for serving as a bridge by registering, assigning, and referring job seekers to all services available that meet their needs across the organization. This includes all services, teams, programs and projects of WILL Employment Solutions including WILL Work, WILL Access and WILL Immploy. The successful candidate will provide timely administrative, client tracking, client navigation and reporting services in support of the mission that all immigrants are successfully employed in a timely fashion. 

  • Post Secondary Education and 2-3 years of experience in an administrative role.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, and Access).
  • Understanding of database systems, experience with customized database, and proficient with data entry.
  • Superior oral and written communication skills with the ability to communicate effectively in technical, business, and community environments.
  • Proficient in database report writing with experience in on-time completion of monthly, half-year and annual client/programs activity reports.
  • Analytical, good time management skills, and able to meet deadlines with frequent interruptions.
  • Organized and process oriented with strong attention to detail.
  • Ability to work independently with minimal supervision.
  • Cross-cultural competency with an ability to interact and work effectively with people from different cultures and backgrounds.
  • Professional demeanor and ability to handle confidential information.
  1. Act as an integrated intake, registration and referral hub to strengthen and expedite timely referrals internally and externally by:
  • Providing a welcoming, engaging, and respectful environment for clients;
  • Understand client needs and assign them to the correct services within WILL Work, WILL Access and WILL Immploy;
  • Registering clients accurately by entering their information in the intake database;
  • Connecting clients with appropriate internal and external referrals  to continue the process of supporting in clients’ job search;
  • Following up with clients on their requests for services to keep them updated on the process of their file;  
  1. Champion clients in achieving their goals and connecting with services needed by:
  • Actively communicate with all teams and projects surrounding opportunities to strengthen client navigation pathways and continuously improve services;
  • Generating and reviewing reports of client progress at monthly intervals after referral to track progress and action communications and follow up accordingly;
  • Responding to client inquiries in person, over the phone and through email;
  • Periodically following up with clients to assess job readiness;
  1. Provide staff with accurate data required for various duties in a timely and efficient manner, including:
  •  Assuring that all data fields on client registrations and follow up are complete and accurate;
  • Communicating with managers, project managers and team leaders to determine data requirements for reports and extracting data as needed;
  • Creating monthly, quarterly, semi-annual and ad hoc reports;
  1. Support organizational outreach including offsite System Navigation meetings at various community organizations
  1. Administrative Support/Reception as required by
  • Providing support to staff of WILL Work, WILL Access and WILL Immploy and front desk coverage (on 2nd and 4th floors);
  • Maintaining all company and client information in strict confidence and retaining files according to accepted professional practices;
  • Conducting business in a professional manner and projecting a positive, appropriate and professional image of the organization.
  • Special projects and other duties as assigned.

  • Awesome co-workers and meaningful goals.
  • Health & dental benefits and pension program.
  • Professional development opportunities.
  • A salary range of ($19 - $21 per hour).
  • Generous paid sick time and vacation time.
If you would like to work with us, we would love to hear from you. Simply send your resume and cover letter by Friday, May 24 2024 at 12:00 pm (Noon) to:
Hiring Committee/System Navigation Assistant
c/o WILL Employment Solutions
141 Dundas Street, 4th Floor
London, ON N6A 1G3
Fax: 519-663-5377

Applicants may also choose to submit application electronically to   Please reference: Hiring Committee/System Navigation Assistant in subject Line.

WILL Employment Solutions values diversity in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community.  We strive to foster a workplace in which all individuals maximize their potential, regardless of their differences.  We are committed to providing accommodations for person with disabilities.  If you require an accommodation to complete this application, we will work with you to meet your needs.  Accommodation may be provided at all stages of the hiring process.

Please note that although we thank all applicants, only those being considered for interview will be contacted.
WILL Employment Solutions