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| Reference #: | FSSPJ5 |
| Date Posted: | Nov 28, 2014 |
Job Description
Inbound Customer Service/Sales
Description
Looking for a challenging career in the financial industry? Our client, one of London’s TOP Employers is currently seeking Inbound Customer Service and Sales Associates to join their strong team!
Job Description:
You will be responsible for providing exceptional customer service to incoming customers. You will also be required to identify all sales opportunities to retain and grow our business through your ability to advise and offer our clients a full range of products and services to meet their needs via the telephone. (Products and services include investments, new accounts, visa products, overdraft, telephone/web banking registrations and support, bill payment registrations, processing and general enquiries).
You will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast-paced environment.
Job Requirements:
- Meet monthly Sales, Customer Service, Productivity and Compliance targets
- Exceptional customer service skills
- A passion for sales (1 year proven experience in a retail or call centre environment)
- Excellent attention to detail
- Ability to accurately process transactions
- Strong verbal and listening skills
- Enthusiastic team player
To Apply
If you are interested in this position and believe you have what our client is looking for, please send your resume to Chelsey Sanzosti at chelsey.sanzosti@expresspros.com
