Associate Service Desk Analysts

by Agilus Work Solutions

Position Type: Contract
Location: London, Ontario
Date Posted: Nov 30, 2020
Agilus Work Solutions

Job Description

Agilus is currently recruiting Bilingual/ Non Bilingual Service Desk Analysts. (Fulltime / Part time)

Location: Montreal, London or Winnipeg


JOB RESPONSIBILITIES:


  • Responding to contacts from Service Desk customers and support teams
  • Performing classification, initial support, investigation, and diagnosis of incidents
  • Resolving incidents or assign to appropriate second level teams
  • Contributing technical content and departmental procedures to the Service Desk knowledge base
  • Participating in process improvement opportunities
  • Maintaining timely awareness of current initiatives, roll-outs, and changes to the technical environment
  • Working a variety of shifts in a 24/7 environment.


Apply:

Please apply directly online or submit your resume to Kamal Bindra at kbindra@agilus.ca 

We encourage you to visit www.agilus.ca regularly as new and exciting employment opportunities become available daily!

Agilus, formerly: DesignGroup Staffing, Inteqna, Talentcor, LucasWorks!, Lucas Professional Search Group and Braun Valley Associates.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternate format available upon request.


Application Contact Information

Company Name:   Agilus Work Solutions
Application URL: Click here to apply online