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Innovation Support Technologist

by Fanshawe College

Reference #: TSA 41236
Position Type: Full-time
Location: St. Thomas, ON
Date Posted: Feb 02, 2024
Experience: 3 Years
Education: College Diploma (3 years)
Fanshawe College

Job Description

Innovation Support Technologist (TSA 41236)
Academic Technical Support Services
Information Technology Services

Location: London
Employment Group: Support
Hours:  35 hours per week. This position is subject to averaging of hours.
Pay Details:  $35.06 per hour
Closing Date:  Open Until Filled

Working at Fanshawe College
Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required..

Note: This is a full-time Support position (35 hours per week).

Duties: Reporting to the Director, End User Solutions, and under the guidance of team Coordinators, the incumbent provides high-quality customer services by facilitating and supporting a productive and innovative learning environment involving computers, IoT devices, audio-visual, and other technologies within the Innovation Village environment, offices, labs and other locations. Responsibilities include installing, customizing, maintaining and debugging hardware and software on PC, MAC, mobile, IoT and cloud platforms. The incumbent provides guidance, advice and assistance to technicians, faculty and students in support of innovative learning activities. The incumbent maintains inventory of technology for loan and use within the Innovation Village environment.

  • Post-secondary 3-year diploma/degree in Information Technology or related field of study
  • Minimum 3 years’ experience gained in a technical support environment performing hardware/software setup, technology analysis, configuration, and support
  • An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the education requirements
  • G Drivers license and access to a reliable vehicle
  • Demonstrated strong organizational skills and attention to detail
  • Demonstrated ability to work independently and as a team
  • Demonstrated excellent verbal and written communication skills

While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

How to Apply:
For more information and how to apply, please visit the Fanshawe College website at:
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

Fanshawe College is an equal opportunity employer.  We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Recruitment Coordinator leading the recruitment will work with the applicant to meet the job applicant's accommodation needs.