Manager, Forensic Toxicology

Where YOU work, makes a difference. 

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Manager, Forensic Toxicology?

As a Manager, Forensic Toxicology, you will be accountable for the goodness of the Forensic Department(s) by developing, managing, and continuously improving the Forensic   Department(s) to   support the achievement of their vision, mission, strategic, and operational objectives in accordance   with Dynacare values. Ensure the development, implementation and maintenance of business plan that to sustain operational excellence and the improvement of competitive differentiators of service, cost and quality. Accountable for providing managerial leadership and direction to a capable team and secures their cooperation in achieving deliverables prescribed in the business plan. Work closely with the RP/Alt-RPs to ensure the laboratory operations align with SAMHSA guidelines.
This is a full-time, permanent role working day shift.  Location - London, Ontario 


Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program 
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Manage the day-to-day operations of the SAMHSA certified laboratory
• Provide input to Immediate Manager’s strategic and operational plans and directions, ensure an understanding of Dynacare business plan and London’s business plan throughout the Forensic Department(s) (Days or Evenings) and ensure on-going effective positioning and integration of the department throughout the organization in order to create and sustain organization success
• Develop, implement, and review a business plan within the context of the department’s business plan (including mission, vision, values, strategic positioning, operational plan and resource plan)
• Ensure deliverables of direct report positions are aligned and integrated, stratum appropriate and cascade throughout the Forensic Department(s) (Days or Evenings) to achieve performance expectations and decided metrics
• Assess competition and market opportunities and threats as appropriate; plan and implement decided actions as and when relevant
• Ensure the delivery of optimal Forensic Department(s) (Days or Evenings) results against appropriate performance metrics (systems, processes, procedures, and activities)
• Establish, monitor, measure, and report Forensic departmental performance metrics; analyze and identify issues impacting operational performance and establish initiatives for continuous improvement to ensure delivery of key metrics such as financial, meeting customer expectations, operational effectiveness, efficiency (e.g. productivity, quality, reliability, on-time delivery of products) and employee satisfaction, etc.
• Strategically plan and identify for the Forensic Department(s) (Days or Evenings), the necessary budget requirements, the provision of leading-edge technology, exceptional sales processes, etc., and the acquisition and talent pool development of optimal human resources
• Develop, implement and review an optimal organization design, including alignment of positions, accountabilities and authorities, people and alignment of tasks and deliverables within the Forensic Department(s) (Days or Evenings)
• Deliver on the strategy and enhance employee performance and satisfaction
• Manage the Forensic Department(s) (Days or Evenings) for optimal performance by selecting, developing, and managing a departmental team capable of achieving Forensic departmental business objectives through effective managerial leadership practices within the appropriate context and prescribed limits
• Ensure that there are enough personnel with adequate training and experience to supervise and conduct the work of the SAMHSA certified laboratory
• The manager must ensure the continued competency of personnel by documenting their in- service training, reviewing their work performance and verifying their skills
• Develop and nurture a culture of safety, quality, service, performance, innovation, adaptiveness, fair treatment of direct reports and consistency across the Forensic Department(s) (Days or Evenings)
• Responsible for maintaining a quality assurance program to assure the proper performance and reporting of all test results; for maintaining acceptable analytical performance for all controls and standards; for maintaining quality control testing; and for assuring and documenting the validity, reliability, accuracy, precision, and performance characteristics of each test and test system
• Responsible for taking all remedial actions necessary to maintain satisfactory operation and performance of the laboratory in response to quality control systems not being within performance specifications, errors in result reporting or in analysis of performance testing results
• Ensure that specimen results are not reported until all corrective actions have been taken and he or she can assure that the results provided are accurate and reliable
• Develop, implement and review control mechanisms and processes to ensure compliance to policies, standards, regulatory requirements, and development, implementation, and updating and maintaining procedure manual in accordance with NLCP, and Dynacare requirements and to ensure mitigation of risks
• Ensure that a complete, current SOP manual that is reviewed, signed, and dated by the Responsible Person is available for personnel and followed by those personnel
• Develop and maintain functional networks and apply knowledge to plans and actions, when relevant
• Establish and enhance the Forensic Department(s) (Days or Evenings) profile in industry and community as and when required
• Ensure proactive customer service is provided, including professional and personal assistance to all internal and external clients, answering inquiries, reviewing customer complaints and implementing corrective action as appropriate and interpreting departmental information as required
• Report all unresolved complaints to the Director, Laboratory Operations

 What YOU bring to the role:

• In depth knowledge of Forensic Department processes, key drivers and continuous improvement methodologies
• Knowledge of external factors that impact Forensic Department such as new trends, developments, laws and regulations, and technology with respect to the health care industry and related discipline
• Knowledge of Lean or Six Sigma and Quality Management Systems
• Knowledge of the scientific and technical functioning of the Forensic Department in order to ensure that appropriate methodology and equipment are in place
• University Degree in a related field
• A minimum of 6 years relevant laboratory experience demonstrating professional competency in Forensic Toxicology
• Strong Departmental Financial management skills
• Capability to develop and implement business plan
• Capability of understanding the scientific and technical functioning of the Forensic Department
• Capability to develop, implement or improve Forensic Department functions
• Project governance and project management with respect to the Forensic Department
• Capability to review, develop, implement and monitor organizational design regarding the Forensic
• Capacity to build and lead an operational team within the Forensic Department
• Effectively communicate the vision, value and mission of Dynacare to both internal and external audiences
• Effective at conflict management and change management
• Strong influencing, presentation and people management skills
• Ability and confidence to function independently with little support available

 Working conditions:

• Normal office environment
• Forensic Toxicology laboratory environment
• Prolonged sitting, some standing, telephone use, dexterity using keyboard use
• Working for Long hours with flexibility of shift work
• Travel away from home

 
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. 
?In accordance with provincial legislation and our Accommodation?Policy a request for accommodation will be accepted as part of the Dynacare hiring process.