Why choose Digital Extremes?
Our quality games are only possible because of our eager and talented staff. We also offer excellent compensation and benefits packages as well as an amazing work environment. 

Responsibilities:

• Provide prompt, courteous and effective customer support to Russian speaking end-users of the game
• Review and moderate all user-generated content on the official Russian game forum
• Interact directly with our Russian gamers via tech support tools and official game forum
• Act as the official game representative within the Russian online community (i.e. answer questions/address concerns or issues regarding the game within relevant threads when necessary)
• Regularly update the internal Community Team on trends, information and insights occurring within the Russian game community
• Stay abreast of game changes and updates to anticipate potential issues within the community or game support
• Provide translation help when needed for the game, marketing/PR and business development

Qualifications:

• Fluent Russian & English speaker, reader and writer
• Avid gamer, knowledge of Internet and gamer culture/lingo plus the gaming industry
• Good knowledge of the principles of good customer service
• Ability to effectively communicate information to customers with the intent of turning disgruntled/dissatisfied players into loyal evangelizing players
• Operational knowledge of online community moderation tools (i.e. IP Board, vBulletin)
• Good technical understanding and a quick study of new tech tools
• Strong organizational and multitasking skills
• Please note: This is an in-house position only, telecommuting is not an option

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, your job application will not be considered.

We would love to review your information if you meet the above requirements and want to be part of something sensational - please submit your application directly through our website: https://www.digitalextremes.com/careers/postings/customer-support/russian-customer-support-specialist