STIHL Limited, a wholly owned subsidiary of ANDREAS STIHL AG & Co. KG in Germany, is a leader in the distribution of chain saws and handheld outdoor power equipment in Canada. We have an immediate opening at our London head office for a full-time Credit & Customer Service Representative. This dual role supports our Credit and Customer Service Departments, spending 50% of the day in each. Credit responsibilities include:
Send out new dealer packages, following up as required and creating new dealer files with all required documentation
Initiate credit investigations
Set up new customers in our ERP system
Process new dealer and change information forms and prepare supporting letters such as welcome letter, credit limit letter and training Invitations
Be responsible for all dealer files, keeping them up to date
Post payments to dealer accounts
Customer Service responsibilities include:
Review and release dealer orders
Other dealer related transaction processing as required
Processing orders for our dealers
Answering phone calls from our dealers assisting them with tracking shipments, processing pricing & stock corrections and navigating our business to business system
Keying in faxed orders
Responsible for product certificate redemption and credits to dealers
Skills & Qualifications include:
Strong organizational and time management skills, with the ability to prioritize and meet deadlines in a busy environment
Proficiency with Microsoft Office
Excellent customer service skills
Strong interpersonal skills, initiative and versatility are essential
Two plus years’ experience working in a Credit Department would be an asset
Two plus years’ experience working in a Customer Service role would be an asset
We offer excellent working conditions and a competitive compensation package. If you are interested in applying, please email your resume to the attention of the Human Resources Manager, STIHL Limited - email@example.com We thank all applicants in advance; however only those under consideration will be contacted.
Accessibility accommodation is available in all aspects of the recruitment process. Applicants should make this known in advance.
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