STIHL Limited, a wholly owned subsidiary of ANDREAS STIHL AG & Co. KG in Germany, is a leader in the distribution of chain saws and handheld outdoor power equipment in Canada. We have a full-time, permanent Bilingual Technical Support Specialist position available at our London office, reporting to the After Sales Manager.

WHY STIHL LIMITED:

• Competitive SALARY for all employees across the country
• 100% Employer-paid Group Benefit Plan that includes health, dental, vision, paramedical and disability insurances!
• Defined Contribution Pension Plan with a 6% Employer Match (employees must contribute 3%)!
• Annually funded Personal Spending Account to use towards fitness-related products, services and memberships!
• Paid Holiday Shutdown period between Christmas and New Years!
• Clean and safe working environment and fun company events!
• Charitable donations to local organizations that support our communities!

KEY RESPONSIBILITIES INCLUDE:

• Dealer Technical Services: Provide technical assistance and repair support to servicing dealers.
• Internal Technical Services: Deliver technical support to sales and internal support teams.
• Warranty Consultation: Guide dealers on warranty eligibility and repair procedures.
• Warranty Adjudication: Review and adjudicate dealer warranty claims.
• General Duties: Analyze and repair critical product failures, provide end-user technical support, maintain accurate activity logs and reporting, and perform additional tasks as assigned.

QUALIFICATIONS & SKILLS INCLUDE:

• Degree or certification in Electrical or Mechanical Engineering, or a related trade.
• Minimum of 5 years in electrical/mechanical sales, technical support, or service management.
• Full French/English verbal and written proficiency.
• Strong verbal communication and problem-solving abilities.
• Ability to quickly gather, analyze, and share information effectively.
• Capable of working independently and collaboratively in a fast-paced, dynamic environment.
• Proficiency in MS Office applications and connected digital collaboration environments.

We offer excellent working conditions and a competitive compensation package with paid benefits and a company pension plan. If you are interested in applying, please email your resume to the attention of the Human Resources Manager, STIHL Limited - hr.canada@stihl.ca.

We thank all applicants in advance; however only those under consideration will be contacted.

Accessibility accommodation is available in all aspects of the recruitment process. Applicants should make this known in advance.