Bilingual Customer Assistance Representative, Tier 1

by Assistance Services Group, a SYKES company

Reference #: 1728111
Position Type: Full-time
Location: London, ON
Date Posted: Apr 01, 2021
Education: High School Diploma
Assistance Services Group, a SYKES company

Job Description

Bilingual Customer Assistance Representative - Tier 1

Does helping people inspire you? Then it's time to answer the call!

Start Date:



London, ON

Employment Type:

Permanent Full-Time

Application Closing Date:



Based in our London office, you will represent a major automotive manufacturer by answering a wide range of customer enquiries regarding their vehicles. As a Bilingual Customer Assistance Representative, you will focus on helping people by actively listening to their concerns, clarifying their specific issues and providing the best solution to meet their needs. It's more than a conversation, you are also acting as the voice of the client you represent.

About Assistance Services Group

Assistance Services Group, a SYKES company strives to provide exceptional service to our client's customers or patients by making a positive impact, one caring interaction at a time. Since 1955, we have been a leader in the field of customer and patient relationship management. Our service offering includes Roadside Assistance, Automotive Customer Service, Integrated Health Management Solutions and Legal Assistance.

You'll love working with us because we make a difference in people's lives. Working here is a rewarding career that will motivate and inspire you. We encourage growth and development, value the opinions of our employees, and make every attempt to promote from within. Our team is built of people who like to help people, and naturally, they help each other too! Our company culture is one of inclusiveness where everyone is accepted, and their contributions are equally valued.

A Day in the Life of a Bilingual Customer Assistance Representative - Tier 1

At the start of your?shift,?you log in, make sure your system is connected, check your emails, and then be ready to start taking calls.? You will get calls about absolutely everything from short, basic inquiries to longer, more complex situations regarding vehicle specifications, warranty coverage, repair issues, and everything in between!

You will build trust with each customer through listening with empathy, providing a prompt, positive response, resolving their concern, and taking every complaint seriously. You will document each call thoroughly and may also correspond with your customer by mail or email. You will have access to a diverse array of reference materials to provide your customer with an accurate response to their inquiry. Some of the more complex and difficult situations may need to be escalated to a Case Manager.

There is a lot to learn and always something to do, you?have to?give it time.? It's OK if you don't know everything!? If you need help, just ask, someone on our experienced team will know the answer.? On breaks you can go outside, grab lunch, or just relax.


  • High School Diploma or GED
  • Minimum of 6 months of Customer Service experience
  • Able to work all scheduled shifts Monday through Friday between 8:00 and 18:00
  • Dedicated, quiet office space in your home with high-speed internet and a feature-free landline during COVID-19
  • Ability to work independently with minimal supervision
  • Ability to read, write and speak in English and French

What we provide:

  • Paid training and vacation
  • Comprehensive Benefits Package & RRSP Program
  • Employee Assistance Program
  • Complimentary Roadside Assistance and various corporate discounts
  • Bilingual Premium of $2.50 per hour

Your future is calling - Join Our Team!



We provide accommodation during the recruitment process for people with disabilities. If you require accommodation, please let us know.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.