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Assistant Director of Care

by City of London

Reference #: 684-en_US
Position Type: Any
Location: London, Ontario
Date Posted: Dec 01, 2023
City of London

Job Description

Summary of Duties:

Reporting to the Director of Care, the Assistant, Director of Care position works collaboratively with administrators, managers, nurses and employees to provide holistic health care by utilizing the nursing process to assess, plan and implement care in accordance with standards of practice set out by the College of Nurses of Ontario. This position coordinates a multi-disciplinary care team which includes managing nursing personal in Resident Home Areas and liaising with section heads to coordinate services on the unit while using a person-centred care philosophy.

Work Performed:

  • Provide leadership in the execution and delivery of services and programs in the following areas of accountability:
    • Oversee yearly mandatory education of staff and orientation of new staff to ensure all staff are up to date with training and keep up to date on developments in nursing through participation in educational programs and by reviewing literature. Assist in the review and recommendation of educational initiatives and strategies.
    • Assess, plan, implement, and evaluate delivery of nursing care to residents. Assist the Director of Care with resident family issues.
    • Identify program and service issues and recommend course of action based Continuous Quality Improvement (CQI) indicators to align with industry best practices and health care trends to increase efficiencies and improve effectiveness of services provided by staff.
    • Provide leadership, oversight and audit support to Resident Assessment Instrument Minimum Data Set (RAI MDS) and oversee the continuous quality improvement program including performing quality audits.
    • Provide leadership as the Infection Control lead in collaboration with the Outbreak Management team in an outbreak situation, ensuring Dearness Home policies are properly implemented and followed.
    • Review daily infection control report, determine nursing interventions required, and liaise with the Public Health Unit staff regarding prevention and control matters.
    • Collaborate with staff to develop policies and procedures related to clinical practice and infection control that align with corporate policies, integrating regulatory requirements, accreditation standards, guidelines, and current infection control practices.
  • Provide updates, information and recommendations to the Director, Long Term Care on priorities with responsibility to operationalize identified goals and strategies.
  • Participate in multidisciplinary team providing subject matter expertise in areas of compliance, RAI MDS, CQI and education.
  • Participate on various committees and Dearness Home programs to advise on resident health care issues (e.g. Accreditation, Ethics, Pain and Symptom Management).
  • Complete and submit reports to the Ministry of Health (e.g. restraint statistics, Critical Incident Reports).
  • Identify and recommend internal controls in the form of policies, procedures, practices in relation to the general and specific risks of the Corporation; ensure internal controls, policies and procedures are implemented, monitored and reported on with respect to resident unit activities.
  • Responsible for managing all nursing employees including hiring, coaching, administration, and performance aspects of reporting employees. Respond to sensitive and confidential human resource issues as required.
  • Liaise with unions on issues that affect bargaining unit employees as required.


  • Promote and foster working relationships with employees and bargaining units and ensure consistent application of the collective agreements.
  • Fairly and consistently administer provisions of various collective agreements to promote resolution of grievances and address conduct issues as required.
  • Provide representation at mediation and arbitration proceedings as required.
  • Build and support employee commitment to a high level of performance in all areas of customer service, employee safety and delivery of individual goals and objectives. 
  • Engage in opportunities to work across Divisions and Service Areas in support of enterprise-wide collaboration.
  • Implement strategies to track performance measures for Unit deliverables, using appropriate data collection and analytics.
  • Provide input to the development of the annual operation budget for Dearness Home.
  • Represent the Service Area at Standing Committees and Council meetings as required.
  • Represent the City of London and Service Area in legal proceedings as required.
  • Participate in and chair committees/groups within the Dearness Home.
  • Work with practitioners from other long term care homes and Public Health to promote the City of London as a leader, share best practices, build relationships, and recommend solutions as required.
  • Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and implementation of policies, programs and protocols that reflect this commitment.
  • Demonstrate commitment and adherence to Health and Safety legislation and programs; and actively promote a culture of safety with direct reports.
  • Encourage and support employee participation and commitment to divisional and organizational objectives.  Actively mentor, provide development opportunities and build team performance with direct reports.
  • Provide coverage in the absence of the Director of Care.
  • Provide on call coverage rotation at Dearness and back up on call coverage for non-ADOC managers at Dearness.


  • Three years of Long-Term Care experience including management responsibilities.
  • Bachelor of Science degree in Nursing.  
  • Must be a Current Registered Nurse with College of Nurses of Ontario.
  • A tuberculosis (TB) test and annual influenza immunization are required.
  • Must provide a valid Police Vulnerable Sector Check (level 3) as per applicable legislation.

Skills and Abilities:

  • Knowledge of long-term care nursing; documentation systems; the aging process; and other related  practices, plus experience in a health care facility, including supervisory or team leadership experience.
  • Knowledge of and ability to comply with policies, procedures, best practices, and related legislation (e.g., long term care, regulated health professions standards, infection control, health and safety nursing standards, privacy, labour, Public Health Standards).
  • A minimum of two years’ experience working with Point Click Care and Resident Assessment and Instrument Minimum Data Set (RAI-MDS).
  • Knowledge of Ministry of health funding mechanisms for Long Term Care and the ability to work within the guidelines provided.
  • Organizational, evaluation, and continuous improvement skills to coordinate staff activities; achieve goals and objectives; audit, develop, and monitor programs; and develop proposals for improvements.
  • Human relations, communication, leadership, and facilitation skills to mentor and advise staff; prepare and conduct infection control education sessions for staff, and facilitate group training; and participate as an effective team member.
  • Demonstrated knowledge of related labour relations legislation and collective agreements and ability to apply in interactions with employees.
  • Ability to write memos, reports, proposals, work plans, and develop policies and procedures.
  • Ability to read and understand professional journals, books, reports, policies, and procedures relevant to scope of practice to keep knowledge current and to apply information to practice.
  • Computer skills with ability to use software such as Microsoft Office. Ability to act as a staff resource and administer clinical software, including access/security, setting up/modifying modules, and troubleshooting.
  • Proven commitment to the safety of employees with knowledge of the Occupational Health and Safety Act and applicable regulations as it relates to the position.
  • Ability to understand the importance of service delivery; develop and implement initiatives that support the clients and their families in a timely and effective way.
  • Experience working collaboratively with organizations, clients, and other community partners.
  •  Ability to work varied hours to meet the requirements of the position.
  •  Ability to respond to legislated or time sensitive demands beyond regularly scheduled work hours.

Compensation & Other Information:

$97,932 to $128,215

This posting is for two (2) temporary full-time positions up to eighteen (18) months.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. 

Work Arrangement: In office

These hours of work and work arrangement are subject to change in accordance to business requirements.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

Application Contact Information

Company Name:   City of London
Company Website:
Application URL: Click here to apply online