STIHL Limited, a wholly owned subsidiary of ANDREAS STIHL AG & Co. KG in Germany, is a leader in the distribution of chain saws and handheld outdoor power equipment in Canada. We have a full-time, permanent Bilingual Technical Support Specialist position available at our London office, reporting to the After Sales Manager.
WHY STIHL LIMITED:
- Competitive SALARY for all employees across the country
- 100% Employer-paid Group Benefit Plan that includes health, dental, vision, paramedical and disability insurances!
- Defined Contribution Pension Plan with a 6% Employer Match (employees must contribute 3%)!
- Annually funded Personal Spending Account to use towards fitness-related products, services and memberships!
- Paid Holiday Shutdown period between Christmas and New Years!
- Clean and safe working environment and fun company events!
- Charitable donations to local organizations that support our communities!
KEY RESPONSIBILITIES INCLUDE:
- Dealer Technical Services: Provide technical assistance and repair support to servicing dealers.
- Internal Technical Services: Deliver technical support to sales and internal support teams.
- Warranty Consultation: Guide dealers on warranty eligibility and repair procedures.
- Warranty Adjudication: Review and adjudicate dealer warranty claims.
- General Duties: Analyze and repair critical product failures, provide end-user technical support, maintain accurate activity logs and reporting, and perform additional tasks as assigned.
QUALIFICATIONS & SKILLS INCLUDE:
- Degree or certification in Electrical or Mechanical Engineering, or a related trade.
- Minimum of 5 years in electrical/mechanical sales, technical support, or service management.
- Full French/English verbal and written proficiency.
- Strong verbal communication and problem-solving abilities.
- Ability to quickly gather, analyze, and share information effectively.
- Capable of working independently and collaboratively in a fast-paced, dynamic environment.
- Proficiency in MS Office applications and connected digital collaboration environments.
We offer excellent working conditions and a competitive compensation package with paid benefits and a company pension plan. If you are interested in applying, please email your resume to the attention of the Human Resources Manager, STIHL Limited - hr.canada@stihl.ca.
We thank all applicants in advance; however only those under consideration will be contacted.
Accessibility accommodation is available in all aspects of the recruitment process. Applicants should make this known in advance.