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Your friend MY-NAME-HERE (MY-EMAIL-HERE) identified a career opportunity with Greater London International Airport Authority that you may be interested in. Click on the link below to view their current job listings.

Customer Service - Summer Student

Summary:

This is a summer position for customer service/airport operations, supporting and working with the Airport ACE/SOC Terminal team. This position has shift work, with potential for early mornings or late evenings.  We are currently looking for students for employment from mid-May to mid-August. This position averages 40 hours a week with a pay rate of $20.00/hr.

Job Specific Responsibilities:

• Reporting to Terminal Supervisor or designate
• Welcome visitors and passengers to the airport, providing courteous assistance throughout the terminal. Including assisting passengers with accessibility requests.
• Maintain high situational awareness, addressing potential issues and resolving them, or reporting them to the relevant department.
• Act as the voice of the customer, advocating for service improvements and quality delivery at the airport.
• Answer phones, alarms, and coordinate the dispatch of the appropriate personnel should a response be required.
• Conduct daily facility inspections, including troubleshooting system checks for common-use computers and baggage belts. Assist with terminal tours for groups as directed.
• Respond to unruly passengers, resolve complaints, and ensure a smooth operational environment
• Assist in security investigations as required and ensure compliance with emergency response plans.
• Maintain awareness of airport safety regulations, ensuring readiness of emergency personnel and procedures.
• Assist in maintaining the overall cleanliness and appearance of the airport property and spaces.
• Assist with and support community events at the airport, such as airshow, concert, charity walks, women in aviation, plane pull, etc.
• Other duties as assigned.

• Ontario Grade 12 or equivalent.
• Ontario G driver’s license or equivalent.
• Transport Canada security clearance, a restricted radio operator permit, and an airside vehicle operator’s permit are to be completed at the employer within 30 days of hire.
• Strong communication skills and the ability to interact effectively with diverse stakeholders, including passengers, tenants, contractors, and security personnel.
• Ability to remain calm and decisive in high-pressure situations.
• Must be able to work in a fast-paced environment, prioritizing multiple tasks effectively.

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