Job Summary:

David’s Vacation Club Rentals acts as the Intermediary in the rental of Disney Vacation Club points to guests looking to travel to Disney World, Vero Beach, South Carolina, Disney Land and Aulani Hawaii.  We connect and enhance our Guest’s vacation experience and our team is committed to providing a stress free experience to all its Members and Guests
 
A vibrant company, we offer an enviable workplace. We are focused on exceptional customer experience while having fun providing it. Due to our growth we are creating amazing career opportunities. Our commitment to training and development will set you up for success. Our team is dynamic and enthusiastic and we know you will enjoy working with us.
 
As our Vacation Coordinator you will provide consultative customer service support. Your primary role will be to assess customer requirements, while offering recommendations for a dream vacation. This position does not require any sales or quotas. The hourly starting rate is $13.50 per hour with comprehensive benefits.

 The Vacation Coordinator will interact with guests and members to provide information in response to inquiries about our services. They will initiate and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.   Perform a wide range of administrative and office support activities for the department and/or managers and supervisors to facilitate the efficient operation of the organization. 
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Key Responsibilities

• Answer customer inquiries via phone, email 
• Provide information and make recommendations
• Prepare and modify documentation
• Provide a positive customer experience from beginning to end

Position Qualifications

• Post-secondary degree, diploma or certificate
• TICO Certificate and asset
• Previous experience in a customer service or support role
• Willing to learn about the travel industry (Disney Cruise, Disney Vacation Club Resorts etc.)
• Strong Microsoft Office Skills, particularly Word, Excel and Outlook
• Excellent written and verbal communication skills
• Strong problem solving skills
• Excellent organizational skills and detail orientation with the ability to multi-task in a fast-paced, deadline-oriented global growing company
• Attention to detail for accurate order processing and logging of customer interactions
• Flexibility for shifts within our hours of operation, Sunday-Sunday 9am-5:30pm and Holiday’

Please send your resume to employment@captech.ca