• Ensure mental health programs and support services, assessments, and service planning align and adhere to professional and provincial standards.
• Provide on-going monitoring to assure accuracy and relevant documentation, retrieval and report preparation for CDS/MIS & CTS in collaboration with the administrative staff.
• In collaboration with administrative staff, prepare, analyze, and assist with service planning/client supports and program development.
• Develop and participate in community and service provider networks relevant to the Program Goals and Objectives as identified appropriate.

• Be a responsible Team Mentor, oversee and recommend opportunities to enhance services related to the Program Goals and Objectives.
• Develop and monitor staff schedules to ensure coverage in accordance with agency policies.
• Facilitate and participate in regular full team meetings, and sub-team meetings to review client files, programming goals, and other program related issues.
• Complete, review, and submit reports, including all service statistics for the Director in a timely manner.
• Responsible for payroll monitoring and input.

• Supervise and monitor staff performance, ensuring compliance to Mission Services of London’s Mission, Vision and Values.
• Ensure staff practice in accordance with Community Mental Health Programs, procedures, competencies, standards, and other related documents, including health Policy and “Best Practice” models.
• Coordinate the hiring, orientation and training of new staff, volunteers, and student placements.
• In collaboration with the Director, review and supervise staff practice and conduct staff/student/volunteer performance reviews.
• Provide ongoing coaching/mentoring to all staff, and discipline when deemed necessary and appropriate.
• Assume “on-call” responsibility as part of ongoing rotations.

Skills and Education

• Bachelor’s degree in human services, social work or related field or equivalent relevant experience.
• Working knowledge of relevant legislations, provincial standards, psycho-social rehabilitation principles and understanding of the Mental Health Act.
• Supervisor Training.
• WHMIS, First Aid/CPR, CPI Training, and other relevant trainings.
• Assist (Suicide Intervention) Training a definite asset.
• Working knowledge of Office365.
• Must be able to work on-site and drive to various MSL Branches and outside Agencies as needed.

Experience

• Experience managing, supervising, or training others, while working with a diverse group of people with multiple and complex needs.
• Demonstrated competency in understanding and practice of Psychosocial Rehabilitation Principles, Concurrent Disorders, Trauma-Informed Response, and Harm Reduction.
• Knowledge and competency of client databases and information systems.
• Strong communication (verbal/written) and interpersonal skills
• Knowledgeable and able to work cooperatively with a variety of service providers, community services and the public.