Systems Administrator

Big Blue Bubble is currently seeking a Systems Administrator who is interested in a IT career within the gaming industry. Big Blue Bubble offers an outstanding team environment where fun is at the center of everything we do – from the games we create, to the environment we work in.

In this position, you will be responsible for:

• Providing end-user support on computer hardware and software issues.
• Ensuring timely recording, tracking, escalation and resolution of end-user technical problems and requirements received, using JIRA.
• Handling scheduled software upgrades and patches.
• Collaborating with other internal teams to ensure all aspects of on-going IT projects and support requests are met.
• Performing general administrative duties for the IT department as needed.
• Assisting in documenting and communicating user/technical service policies.
• Developing reference and training materials and providing new hire IT systems set up and training.
• Staying abreast of current and future technological developments or trends.

To be an effective team member, you will have:

• College diploma in computer science, IT, or an acceptable combination of education and related work experience.
• Strong competence in the Microsoft Ecosystem (Office, Remote Desktop, Server, Desktop OS, etc).
• Familiarity with VMWare Virtualization technology (ESXi / Vsphere)
• Basic Networking & Troubleshooting Skills.
• Entry Level Linux/Unix knowledge.

You also have the following attributes and skills:

• Highly organized, detailed and multi-task oriented, with the ability to balance priorities.
• Excellent written and verbal communication skills.
• Exceptional customer service skills with an ability to interact in a professional and friendly manner with end users at all levels within the organization.
• Solid problem solving and troubleshooting skills coupled with a willingness to learn.

We know the above list is detailed. We don’t expect you to meet all of our criteria but we are looking for proven experience with an appetite and passion for growth. If you think you fit the role then please get in touch with us now to explore the opportunity further!

We know the above list is a lot. You don’t have to fill every single point. We each bring our own respective strengths to the table. Let us know which of the above is you and get in touch with us now to explore the opportunity further!

Big Blue Bubble is committed to employment equity. We encourage applications from queer, transgender, Indigenous, BIPOC, d/Deaf and disabled applicants. We are committed to inclusive, barrier-free recruitment and selection processes and work environments – if you require accommodations at any point in the application or recruitment process please submit them in confidence to careers@bigbluebubble.com.

Applicants must be legally entitled to work in Canada at the time of application. Candidates must have one of the following to be eligible for consideration – Canadian Citizenship, valid Permanent Resident status, valid Protected Person status or a valid open Work Permit.