Summary of Duties:

Reports to the Customer Service Supervisor; performs administrative duties related the issuance of licences. Receives by-law enforcement and property standards complaints and provides administrative support for by-law enforcement and property standards activities.

Work Performed:

• Responds to public inquiries relating to processing and issuance of a variety of licences at the front counter, by telephone or in writing.
• Provides front counter service to the public on matters pertaining to applications for licences and permits. Answers general questions concerning services provided by the Division and the by-laws it enforces. Refers specific technical matters to designated enforcement staff.
• Receives, reviews and processes licence applications received by mail and at front counter. Ensures applications and forms are complete and signed for approval.
• Updates database records to record applicant information and maintains all records and associated documentation. Scans licence application documents and initiates electronic approvals workflows.
• Accepts fee payments (cash, cheque, debit, credit card) and issues receipts for same. Records and balances related cash receipts for deposit with the Cashier's Office.
• Enters data to initiate the invoice journal reports required for Finance to create invoices for by-law enforcement inspection fees (IFEE) and Clearing of Land charges. Verifies information, prints and distributes invoices to property owner and updates records.
• Prepares conespondence, reports and statements related to licensing activities.
• Receives complaints and enquiries related to municipal by-laws enforced by the Division and unsafe buildings (by phone, in person and online). Enters complaint information in database, generates inspection requests and forwards to appropriate inspection staff.
• Provides support for by-law enforcement administrative activities including typing and processing order
• documents; typing, copying and distributing legal action files, accepts fees for private property
• inspections, typing, copying and distributing documents and forms to register or discharge orders on title,
• prepares related correspondence and scanning same.
• Receives requests for information. Researches paper files, microfilm, electronic document management system and database lo retrieve and copy related documents.
• Checks, sorts, files, and scans correspondence and forms.
• Operates standard office equipment including personal computer with a variety of software.
• Provides back-up support or assistance for Customer Service Representatives - Permits during peak periods or as required.
• Performs related duties as assigned.

Qualifications:

• Secondary school diploma plus six months of a Community College office administration diploma.
• Over six months and up to one year of related office experience.

Specialized Training & Licenses:

• Strong customer service background and experience; effective interpersonal skills; administrative and organizational skills.
• Minimum typing speed of 50 w.p.m.
• Demonstrated proficiency in word-processing, spreadsheets and various software.

Compensation & Other Information:

$39,153 - $56,877 (Level 6)

This posting is for 2 permanent full-time positions.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. 

Work Arrangement: Hybrid. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test

Police Record Check:

The successful candidate will be required to complete a Criminal Record Check.