Summary of Duties

Reporting to the Director, Life Stabilization (Ontario Works Administrator), the Manager, Ontario Works Operations (Evaluation and Systems Planning) is responsible for linking Provincial, Municipal, and Corporate strategies with effective service delivery design, and provides  strategic oversight and service outcome evaluation for multiple aspects of the Ontario Works program related to customer service and operational infrastructure.

Work Performed

• Manages program sectors within the Division as assigned.


• Demonstrates positive leadership qualities while providing direction, and support to direct report staff. Fosters a culture that promotes employee engagement and leadership, and continuous improvement.


• Supervises assigned staff and managers: responsible for coaching and mentoring, employee development, performance reviews and conduct matters. Participates in hiring processes as required.


• Identifies and encourages opportunities for staff training and development.


• Maintains an efficient service-delivery system under appropriate legislation and regulations and municipal policies.


• Provides advice and prepares reports, including recommendations, on Social Assistance related matters, to the Director, Life Stabilization (OW Administrator) and to Standing Committees of City Council.


• Develops, plans, monitors and maintains programs to meet the changing needs of clients and Ministry expectations while providing monitoring and analysis reports to the Ontario Works Administrator.


• Actively participates in liaising with Provincial service partners to best position for success Life Stabilization at the City of London.


• Creates, monitors, and maintains relevant and effective communications and relationships with community and government agencies, as well as internal stakeholders.


• Maintains awareness of pertinent legislation.


• Assists in the prototyping and implementation of new programming, including evaluation and stakeholder engagement.


• Participates as an active member on Corporate and Community based working groups and committees as required.


• Performs related duties as assigned.

Qualifications/Experience

• University Degree in Business, Public Administration, or Communications.  A Master’s degree is a preferred qualification.  Thorough knowledge of the Ontario Works Act and Directives is an asset.


• A minimum of five (5) years of progressive experience managing people and projects in a related field.

Specialized Training & Licenses

Skills and abilities in the following areas are an asset:

• Demonstrated strong interpersonal skills that enhance and support professional relationships.


• Demonstrated ability to assume personal and professional responsibility for decisions, actions and priorities and understanding of the impact on others.


• Proven leadership abilities in partnership development demonstrating collaborative approaches and strong capacity building in a dynamic work environment.


• Demonstrated effective writing and analytical skills required to produce comprehensive reports for a variety of audiences. 


• Demonstrated use of facts, metrics, and data to guide strategic business decisions that align with goals, objectives, and initiatives.


• Effective organization and project management skills.


• Strong communication skills, especially in communicating with diverse populations.


• Demonstrated understanding of budget administration and ability to produce related reports.


• Proficient use of Microsoft Office Suite (Word, Excel, Outlook).

Compensation and Other Information

$96,723 to $126,632

Our hiring process is in accordance with the Mandatory Proof of COVID-19 Vaccination Administrative Policy

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.