Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Date Posted: | Jan 05, 2015 |
Job Description
Our client in London, Ontario is currently seeking a full-time French/English Bilingual Help Desk Specialist on an evaluation hire basis.
This position requires an individual with a combination of communication and technical skills with the ability to provide assistance to client’s requests and problems in an efficient manner. The Help Desk Specialist is an active member of the help desk for day-to-day calls for assistance in resolving technical issues impacting the client’s use of applications. The support provided ranges from troubleshooting software, hardware and network issues impacting the client’s ability to use the applications effectively.
This position requires an individual with a combination of communication and technical skills with the ability to provide assistance to client’s requests and problems in an efficient manner. The Help Desk Specialist is an active member of the help desk for day-to-day calls for assistance in resolving technical issues impacting the client’s use of applications. The support provided ranges from troubleshooting software, hardware and network issues impacting the client’s ability to use the applications effectively.
Duties (may include and not limited to):
- Provide customers with effective first level technical support
- Log and track requests and respond appropriately
- Perform initial problem analysis and communicate status of resolutions
- Provide client with hardware, software and network recommendations toward enhanced experience
- Fulfilling and exceeding customer needs
- Assisting with password resets, application training/navigation, installation support, website log in issues, website navigation and java support
- Post-secondary education within IT field
- Minimum 1-2 years of technical support experience
- Fully bilingual; fluent in both French and English languages
- Ability to professionally and capably deal with difficult customers and situations
- Strong troubleshooting and browser support skills (Internet Explorer, Firefox)
- Self-directed team player with a strong drive to succeed and a high degree of enthusiasm
- Ability to perform multiple tasks and manage multiple issues at the same time
- Strong ability to apply analytical and problem-solving skills
- Familiarity with HTML and Microsoft Access an asset
- Good working knowledge of ITIL concepts an asset
- Familiarity with Windows and MAC Operating systems, data bases, java support, network topologies and devices an asset
- Candidates must be flexible to work both day and evening shifts
To Apply:
If you have interest in this position and meet the stated requirements, please submit your resume and salary expectations in confidence to: Chelsey Sanzosti at Chelsey.Sanzosti@ExpressPros.com
If you have interest in this position and meet the stated requirements, please submit your resume and salary expectations in confidence to: Chelsey Sanzosti at Chelsey.Sanzosti@ExpressPros.com
