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Program Assistant

by Western University

Reference #: 32750
Position Type: Full-time
Location: London, ON
Date Posted: Sep 28, 2023
Western University

Job Description

Classification & Regular Hours

Hours per Week: 35

Salary Grade: Level N

About Western

Western University delivers an academic experience second to none.  Western challenges the best and brightest faculty, staff and students to commit to the highest global standards.  Our research excellence expands knowledge and drives discovery with real-world application.  Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community.  Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

About Us

The Department of Psychology’s mission is pursuit of excellence in teaching, research and service which aligns with Western’s mission of providing the best student experience among Canada’s research-intensive universities


As an integral member of the Department of Psychology’s administrative team, the Program Assistant reports directly to the Administrative Officer, taking direction on academic matters from the Undergraduate Program Chair and Department Chair. The Program Assistant exercises initiative and judgment in the performance of tasks related to the position and has primary responsibility for the provision of administrative support of undergraduate programs and the advising of students within departmental guidelines. In particular, this position supports the recruitment, add/drop and adjudication processes within the undergraduate portfolio. The Program Assistant works closely with all members of the Department in support of the Department’s strategic direction and ensures the accurate communication of information regarding its undergraduate programs.


-   3 year university bachelor’s degree, preferably in business administration or psychology

-   3 years' administrative experience in an academic environment providing customer service
-   Previous experience working with students preferred

Knowledge, Skills & Abilities:
-   Excellent verbal and written communication skills with the ability to listen, inform, explain, and advise students on academic processes and regulations 
-   A strong record of teamwork with the motivation and ability to work independently with little supervision
-   Ability to process information with a high degree of accuracy
-   Ability to work independently and maintain direction and focus through proactive planning and organized approaches to work
-   Strong problem-solving skills with the ability to research/investigate issues and resolve problems
-   Knowledge of general office procedures including records management systems
-   Intermediate computer skills in Microsoft Office suite
-   Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
-   Ability to work in a fast-paced environment, meet tight deadlines and adapt to growth and change
-   Ability to multi-task and maintain an organized and effective personal work environment.

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at or phone 519-661-2194.

Please Note:

Interested applicants are asked to visit for further information and to apply online referencing job #32750 by midnight on October 5th 2023.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.