Summary of Duties:

Reporting to the Manager, Parking Services and Compliance, addresses infractions and ensures compliance of Municipal By-laws in accordance with Council Policy. Enforcement action taken through the issuance of Administrative Monetary Penalty Notices.

Work Performed:

• Responds to complaints and ensures compliance with a limited number of Municipal By-laws through education and the issuance of Administrative Monetary Penalty Notices. 
• Participates in City-initiated enforcement initiatives and conducts proactive enforcement through the issuance of Administrative Monetary Penalty Notices.
• Communicates and/or works with Municipal Law  Enforcement Officers, Meter Maintenance Technicians and Managers regarding issues relating to By-law enforcement, malfunctioning parking meters and Municipal Parking lot conditions.
• Performs meter bagging where required. 
• Provide assistance to other enforcement officers when required.
• In accordance with by-laws, coordinates with towing contractors the removal of vehicles parked in contravention of the City’s Parking By-laws.
• Maintains vehicle, computer equipment, mobile device, uniform and other issued equipment in accordance with Corporate and Divisional standards.
• Maintains accurate records, compiles material, prepares correspondence and reports on status of on-going inquiries relating to complaints.
• Operates a City vehicle and License Plate Recognition software.
• Responds to email inquiries.
• Required to work evenings and weekends.
• Performs related duties as assigned

Qualifications:

• Completion of an Ontario Secondary School Diploma (OSSD) or equivalent is required.
• Coursework in by-law enforcement is an asset.
• This position requires individuals who are prepared to work independently on three (3) rotating shifts (days, afternoon, and nights, including weekends and statutory holidays) in a vehicle and in an outdoor environment

Experience:

• One year of previous parking or by-law enforcement or a related field is required.
   

Specialized Training & Licenses:

• Knowledge of the City's Parking enforcement by-laws and Administrative Penalty by-law is required.
• Work experience with electronic Administrative Penalty Notices and other parking-enforcement hand-held technology, vehicle License Plate Recognition/Digital Chalking.
• Demonstrated customer service skills, and effective verbal communication skills to interact with members of the public.
• Ability to use related computer technologies such as Microsoft Outlook, AMANDA.
• Valid Driver's Licence-Class G

Compensation & Other Information:

$40,064 - $58,655 (Level 7)

Current hours of work: Monday - Sunday rotating shifts: 7:30am - 3:30pm days, 11:30am - 7:30pm afternoons, 9:30pm - 5:30am nights. 

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

Requisition number: 585