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Junior Support Specialist


Position Type: Full-time
Location: London, ON
Date Posted: Oct 04, 2022
Experience: 1 Year

Job Description

Junior Support Specialist

Position Title: Junior Support Specialist 
Location: London, ON 
Type of Employment: Full-time permanent office environment 
Start Date: Immediate 
Compensation: Competitive wage based on experience

  • 40 to 44 hours/week, Monday to Friday; some overtime and some weekends required
  • Participate in an after-hours on-call schedule rotation (evenings and weekends)
  • Occasional travelling will be required to assist with store openings or upgrades

Position Summary
The Junior Support Specialist will be responsible for ensuring a stable and secure end-user computer environment so that employees can accomplish their daily tasks efficiently. The tasks include receiving, prioritizing, documenting, actively resolving end-user help requests, and escalating incidents when considered appropriate and necessary to maintain service level expectations. Additionally, the technician will complete project activities, maintain compliance, be available for an on-call schedule and perform various other responsibilities.

Who are we looking for?
  • A passionate individual with a strong work ethic, positive attitude and goal-oriented mindset
  • A team player who wants to grow with the company long-term
  • If you eat and breathe technology and are a team player who thrives in a dynamic environment, please introduce yourself! 

Who are we?
Canusa Automotive Warehousing Inc. is a family-owned business that values workplace culture and safety. We believe in cultivating a workplace culture that inspires diversity and inclusion. This standard is accomplished by fostering a supportive and safe space, celebrating employee differences, and being open, transparent and accountable as a group. If you are a dedicated individual searching for a rewarding, long-term employment opportunity, this job could be the perfect fit! Visit our website to learn more about us at

Key Responsibilities 
  • Provide help desk support for incoming requests via Service Desk ticket, telephone, chat and self-service portal
  • Prioritize, assign, and organize help desk service requests
  • Ensure the Service Desk ticketing system is accurate and up to date
  • Provide support for laptops, printers and peripheral devices including providing hardware and software setup support
  • Completes access requests, on / off boarding, access changes, application provisions, password resets, distribution list updates
  • Maintain technical documentation regarding installation of software, configuration of hardware and troubleshooting techniques
  • Assist senior IT staff with managing and maintaining enterprise network
  • Assist senior IT staff with managing and maintaining server topology
  • Manage and maintain desktop environments
  • Provide support for problems related to Windows desktop, server and network software and hardware for the Company
  • Provide users “How to” training on basic to intermediate application functions
  • Other duties as assigned by the management team
  • Assist with server management
  • Monitor PCs, servers, application performance, network problems/alerts using available tools

Required Skills and Abilities 
Core Knowledge Requirements
  • Proficiency with PC hardware installation and support (remote, on-site)
  • General understanding of network devices; routers, switches and access points
  • PC patch management
  • Intermediate knowledge of Windows 10 
  • Experience with Active Directory configuration, planning, maintenance and troubleshooting
  • Experience with Windows network services (DNS, DHCP, NPS)
  • A fundamental understanding of VOIP telecommunications and networks
  • Ability to understand or write scripts in VBScript or Powershell would be an asset
  • Network monitoring and reporting tools
  • Familiarity with endpoint security solutions
  • Willingness to learn new skills
  • Love of technology

Function-Specific Systems Knowledge Requirements
  • Microsoft 0365 Infrastructure
  • Firewalls 
  • Wireless Networks
  • Windows Server topology
  • Windows 10/11
  • Active Directory
  • Experience with Network / Application tools would be an asset (Compuware, Sniffer, WireShark)
  • General Network (IP schema, Video, Cabling, DHCP)
  • Network Management and Monitoring tools 

  • Typically, 1 or more years of experience
  • Demonstrable troubleshooting abilities
  • Good understanding of technical networking
  • Good knowledge of Microsoft Windows Server environment
  • Strong planning and analysis skills
  • Strong writing, troubleshooting and communication skills 
  • Flexibility to work outside of normal business hours as required
  • Ability to work on projects and meet timelines as necessary
  • Valid G Drivers License and clean driving abstract 

  • College or University degree or equivalent experience 
  • A+ Certification would be an asset
  • Product and/or industry certifications
  • Network+ Certification would be an asset

Why work with us? 
  • A supportive culture with opportunity for a long-term career 
  • Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
  • Employee and Family Assistance Program (EFAP) 
  • Health Care Spending Account (HCSA)
  • Deferred-Profit Sharing Plan (Retirement Savings Plan)
  • Comprehensive benefits package that includes health, dental, out of country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
  • Competitive wage based on experience
  • Employee pricing on products, social club perks and employee appreciation events 
  • Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network 
  • Equal opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request 

Canusa Warehouse is not on a bus route so individual transportation will be required. 

References from previous employment or education may be required. 

Safety-Sensitive Position
This position is a safety-sensitive position. The employee must be free from impairment while at work and be fit for duty, as a high alertness level is required. 


Application Contact Information

Contact Name:   HR Department
Company Website:
Application URL: Click here to apply online