Talentcor Toronto is currently recruiting for a Bilingual Service Representative for a major financial institution in London, Ontario.

Accountabilities:

• Respond to a variety of inbound customer calls/emails 
• Ensure accurate and detailed problem documentation/ticketing 
• Provide timely escalation and follow-up with support groups and customers 
• Identify and escalate wide-impact or potential wide-impact outages 
• Identify trends and opportunities for improvement as well as provide ongoing feedback 
• Build ongoing support proficiency for other skills and applications 

Requirements:

• Bilingual verbal and written French and English
• Technical support background or related education including experience with some or all of the following: Windows 7/10 IE6/8, VOIP, Centrex, PCOMM/Host, Active Directory, Citrix/Remote Access, e-Messaging, Blackberry, BYOD, AirWatch 
• Technical/Troubleshooting experience
• Experience with iPad, Playbook, Smartphone and Android devices is a definite asset
• Ability to work flexible schedules working based on business need, including early evening, weekend, and overnight shifts
• Strong proficiency in Microsoft Office 2010 (Word, Excel, OneNote, and Powerpoint)
• Excellent written and oral communication skills. 
• 2 years of customer service experience
• 1 year of call center experience

Apply:
Please apply directly online or submit your resume to Rebecca Cho at rcho@talentcor.com.

Talentcor would like to thank all candidates for their interest in this opportunity.

Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview. 

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.

Alternate format available upon request.

We encourage you to visit www.talentcor.com regularly as new and exciting employment opportunities become available daily!