Classification & Regular Hours

Hours per Week: 35
Salary Grade: 13

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.  We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

To deliver the best technology services and support to faculty, staff and students in the Faculty of Social Science in a helpful and friendly manner. We will do our part to contribute to "the best student experience" and to support the faculty to fulfill the research and teaching mission of the University.

Responsibilities

The Programmer/Analyst will design, implement, maintain and support new and existing software solutions, helping to administer departmental services provided to the Faculty of Social Science.  The Programmer/Analyst will be responsible for creating, and maintaining SQL databases supporting research projects, departmental web applications, and administrative applications within the FSS. The role will provide support to the web infrastructure including setting up websites, setting up security and supporting all web editors in the faculty while also providing client technical support for Social Science Technology Services and the faculty.

Qualifications

Education:
-   College diploma in an information technology field or a university degree with a minor in an information technology field
-   Proficiency in a variety of programming languages, including PHP, Javascript, CSS, Perl, C#, Visual Studio and HTML
-   University degree in Computer Science or equivalent preferred

Experience:
-   2 years of relevant experience in IT programming and technical support
-   Previous experience working in an IT Programming and Technical support role in an academic or public sector institution preferred

Knowledge, Skills & Abilities:
-   Knowledge of Windows Server including Internet Information Services (IIS) Manager, and Share and NTFS permissions
-   Advanced computer skills with Windows and software packages such as Microsoft Office Suite (Access, Excel, Outlook and Word), SQL, and with content management systems (such as Cascade)
-   Excellent communication skills with the ability to effectively communicate (orally and in writing)
-   Excellent communication skills to effectively interact with technical and non-technical users
-   Ability to write clear, concise procedural documentation
-   Ability and willingness to stay abreast of technological developments
-   Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
-   Ability to process information with high levels of accuracy
-   A strong record of teamwork with the motivation and ability to work independently with little supervision
-   Ability to handle diverse situations, multiple projects and rapidly changing priorities
-   Strong problem-solving skills including experience formulating and executing action plans
-   Ability and willingness to stay abreast of technological developments
-   Demonstrated commitment to ongoing learning and professional development

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
Interested applicants are asked to visit https://recruit.uwo.ca for further information and to apply online referencing job #32554 by midnight on September 20, 2023.