Summary of Duties:

Reporting to the Project Manager, Property Tax Systems, the System Documentation Coordinator contributes to the development, integration and maintenance of service area procedures and instructional guides, completes process reviews as part of a project team, assists with data validation, and provides assistance with implementation of property tax systems.

Work Performed:

• Work with internal teams to identify property tax system requirements to meet the required project outcomes.
• Contribute to the development, integration and maintenance of service area procedures and instructional guides.
• Review and document systems, workflows and/or procedures, identifying, through discussion with area subject matter experts (SMEs) where systems and workflows do not meet the intended objectives.
• Identify and recommend improvements in both systems and methods.
• Apply an understanding of financial services processes, to identify and recommend improvements to enhance operations within the Property Tax area.
• Document business rules as part of project analysis and design using various techniques such as customer journey maps, interviews, workshops and business process and workflow diagrams.
• Create web and online portal content to simplify and clarify application requirements and processes for customers.
• Maintain current knowledge of financial services practices and related technology.
• Assist with project management for assigned projects.
• Participate in property tax system upgrades and modifications including testing, providing advice and guidance, and documentation as required.
• Develop materials, update instructional tools and provide information and guidance in changed systems and processes to employees.
• Performs related duties as assigned.

Qualifications:

Two-year Community College diploma in Business/Finance, or related field or equivalent.

Experience:

Three years of previous experience working with project teams in developing and implementing business solutions and documenting processes.

Specialized Training & Licenses:

• Additional coursework or credential in project management is an asset.

Skills and abilities in the following areas are necessary:

• Experience in project work involving new system and process improvement documentation, using information systems.
• Experience in documenting processes and operational procedures in formats that can be easily understood.
• Experience using property tax systems or similar product for digital administration of property tax is an asset.
• Demonstrated proficiency in Microsoft Office, JD Edwards and Enterprise Resource Planning (ERP) Systems.
• Demonstrated ability to work independently, as part of a team, to resolve issues and meet deadlines.
• Demonstrated organizational skills including planning, prioritizing, time management and the ability to multi-task.
• Effective customer service skills, high initiative and sense of ownership with strong customer focus.

Compensation & Other Information:

$49,450 - $69,530 (Level 9)

This posting is for one (1) temporary full-time up to 2 years position.

This position is currently under review.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: Onsite. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

Police Record Check:

The successful candidate will be required to complete a Criminal Record Check.