Staffing Consultant

Our client in the London Ontario area is seeking an individual to work as a Staffing Consultant.

Purpose of Position: To co-ordinate the needs of field employees and clients to ensure an effective and efficient staffing service.
 
Key Duties and Responsibilities:
In a team- based work environment where the emphasis is on excellent customer service:
 
 

• Interviews prospective employees for suitability with client requirements.
• Documents details of interview and evaluates candidate’s qualifications and suitability for employment.
• Handles all incoming calls to ensure prompt and complete customer service.
• Receives client job order requests and thoroughly analyses client requirements.
• Performs detailed searches for suitable candidates from files and data base.
• Provides necessary information to employee to ensure employee has all pertinent job information prior to start of assignment.
• Confirms job orders with clients; follows up with client (by telephone) to ensure continual customer satisfaction.
• Enters complete and accurate data into computer/ files (e.g., job application forms, opening/closing job orders, updating load sheets).
• Tracks employee work-related activities and status to ensure reliability; builds client and employee rapport using empathy; provides field employees with constructive feedback based on client information; resolves employee and client problems such as absenteeism, dissatisfied employees, employee failure to report for work and payroll queries.
• Payroll verfication and processing
• Identify and develop new and profitable business opportunities by cold calling prospective clients.

 
Skills and Knowledge:
Minimum Grade 12 or equivalent (post-secondary education preferred). 1-3 years experience in a staffing, retail, call centre or other service organization. Excellent organizational, problem-solving and analytical skills; excellent communication (oral and written) and interpersonal skills. Computer literacy.
 
Other:
Great multi-tasking skills
Excellent attention to detail
Advanced Excel knowledge
Excellent client orientation and customer service skills
Must be able to work well with little supervision
Independent thinker with proven initiative
Staffing or human resource experience is an asset
Previous customer service experience is a must

Preference will be given to those with staffing experience in a similar role.

Please send resume to: paul@thinkrmg.com