Summary of Duties

Reporting to the Manager, Rent Supplement & Tenant Selection the Waitlist Coordinator WLC provides supervisory guidance to staff while working to maintain the integrity, accuracy and consistency of the Corporation's centralized wait list system, rent calculations, training and recording of housing program data.

Work Performed

Assumes the following supervisory responsibilities for the work of the Housing support staff including Client Services Clerk, Housing Service Representative and student/cooperative work experience positions: provide advice, guidance and instruction to ensure the quality, accuracy and quantity of work; and coordination of work.

Determines eligibility for tenants and housing applicants and completes detailed calculations of rent/subsidy payments.

Assesses and provides information and reports on waitlist issues, high-risk situations, overpayments, complaints, appeals, and alleged fraud.

Monitors and reviews Housing Services Area rent/subsidiary calculations and housing provider waitlist activities for program compliance, accuracy and consistency; supports the completion of reports to Council, the ministry and other key stakeholders. 

Coordinates the annual update process to ensure that households on the waitlist continue to meet the eligibility requirements for rent-geared-to-income assistance.

Makes presentations to external and internal agencies on the rent geared to income (RGI) housing process.

Completes on-site visits to Housing Providers to conduct training on the RGI process, provide support and to ensure waitlist compliance.

Assists in the maintenance of procedures, manuals and forms for administering programs within the Housing Services business area.

Develops and maintains in-depth knowledge of housing-related databases including but not limited to setup procedures, residential procedures, rental applications, letters, reports, and RGI accounts. Acts as the liaison between database technical supports, staff and other housing stakeholders.

Assists in training housing providers and department staff on waitlist management, RGI calculations and housing processes.

Coordinates the tenant referral and over housed processes for Rent Supplement units.

Provides quality customer service by telephone, electronic mail and in person, responding to waitlist inquiries and complaints and providing general waitlist information.

Develops information/reports on housing programs and activity/statistics in various formats such as powerpoint, photography, email, video, news releases, brochures, etc.; updates Housing website.

Prepares and distributes housing agendas and minutes, books meetings, and completes follow up on outstanding items.

Provides back-up coverage for the Client Service Clerk, Housing Services Representative postitions as required.

Performs related duties as assigned.

Qualifications/Experience

Completion of a two-year community college diploma in Business Administration or Human Services or a related field.

One year of related experience.

Specialized Training & Licenses

Typing speed required is 50 wpm.

Demonstrated ability to utilize database and related software applications for managing data and creating reports, creating presentations, and written documents.

Demonstrated ability to manage tasks within tight deadlines.

Excellent communication and interpersonal skills.

Valid Class G Driver's License.

Knowledge of the Residential Tenancies Act, Freedom of Information & Protection of Privacy Act, Housing Services Act 2011, and Corporate social housing policies is an asset.

Compensation Range

$47,177 - $66,841 (Level 5)

This posting is for (1) position and is being filled on a temporary basis for up to 18 months.

Other Information:

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

Other Information

Our hiring process is in accordance with the Mandatory Proof of COVID-19 Vaccination Administrative Policy.pdf (london.ca)

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.