At the Bradford Group, www.thebradfordgroup.com, we take great pride in our position as the world leader in the collectibles industry and our influential role in direct marketing of fine collectibles. We are equally proud of the sophisticated technologies and business operations that we have developed over the years, and the innovative products that have made us the standard bearer in our field. But our real strength lies in our people – creative, industrious people who dare to dream and are passionate about what they do.
 
At this time, we are seeking an IT Support Specialist for London, ON locations. This is a permanent, full-time position within a continuous operation. The hours of work can include evenings, holidays and weekends.

We Offer:

• Company-paid health and dental benefits and competitive Group RRSP/Pension Plan
• Well-established international company with on-the-job training and support
• Team environment in a high-paced operation

You will bring us:

• Solid work ethic – being both punctual and reliable
• Demonstrated track record of success
• Strong interpersonal skills with the ability to encourage and support dedicated team members
• Self-motivation with the ability to work well with minimal supervision
• Reliable transportation in order to travel between both businesses in London, ON

 

Key Responsibilities:

The IT Support Specialist is mainly responsible for providing IT support for the BGE staff residing in the London, Ontario facilities.  Duties include, but not limited to, providing desktop support, telephone support, network support, troubleshooting, and customer service to BGE call center agents and management. Also responsible for managing servers, email, and desktop issues, while providing hardware and software maintenance, and coordinating and working with vendors to troubleshoot customer, voice and network issues.  Reporting to the Niles, IL BGE Information Technology Infrastructure Team, this is a key IT role, providing technology support, working and closing open service tickets, and working on small-medium projects as defined and prioritized via the Niles, IL based Information Technology Infrastructure Team. It is a job expectation that the IT Support Specialist will proactively look at the computer operational activity and provide recommendations for improvement.  

Required Qualifications

Education, Licensing, Certification, and Experience

• Bachelor’s degree in Computer Science, Information Systems, or related discipline or qualifying work experience with applicable combination of education/training, & skills.
• 2 years of Information Technology work experience including Level 1 Service Desk and Level 2 Desktop Support responsible for hardware/software support and maintenance in LAN/WAN and multi-platform environment.
• 1-3 years of Desktop Support

Knowledge, Skills, and Abilities
 

• Working knowledge of Microsoft Windows Server
• Cisco Call Center Implementation, Administration, and proven results; Cisco UCCE
• Knowledge File Servers, Microsoft Office Productivity Tools, TCP/IP in a multi-geography desktop support model are required. IBM, UNIX (AIX and Solaris), Linux, Windows XP, Windows 7, Windows 8.1 and Project Planning are all pluses.
• Effective communication skills both written and verbal
• Proven ability to work well in a team oriented environment.
   

Preferred Qualifications
 

• Bachelor’s degree in Computer Science, Information Systems, or related discipline
   
  Knowledge, Skills, Abilities
   
• 1-3 years of Information Technology work experience in Telecommunications, ideally supporting a Cisco environment, and experience with Verint WFO (Call Recording/Work Force Management), however, commensurate experience will be considered.
• 1-3 years of Desktop Support experience in a Call Centre environment.
   
   

Please apply by email to:  hrcanada@bgeltd.com